Field Supervisor

1 week ago

Bengaluru, Karnataka, India Otis Full time
Job Description

- Overall responsible for service revenues from area.
- Including setting their annual business targets and periodical review to achieve the results.
- Drive excellence in field operations through employees.
- Ensure that Lifts / Escalators are maintained at job sites in various location as per the SLA with customers.
- Position will be responsible for Techno Commercials for 600 units.
- Enhance field productivity.
- Sub Con Management and Development to support field operations.
- Maintain cordial relations with Customers.
- Coach and develop internal talents for taking up higher responsibilities in the organization.
- Drive service transformation initiatives in the area.
- Drive weekly and monthly review on forecast vs actuals with team on Commercial parameters.
- Monitor Employees daily activity.
- Monitor PPM activities and avoid Missed services.
- Carry out Annual equipment survey (AES) of the elevators as per suggestive list.
- Schedule and plan for Return Audit copies and AES Copies as per plan
- Plan non-Price visit to customer.
- Visit job sites, Periodical visits to all Key customers and maintain CRM.
- Receivable Management day-to-day updates to Zonal Head / Finance
- Work towards customer delight and customer appreciation.
- Tracking of all customer complaints and speedy response/resolution
- MIS / Reporting / Review with team.
- Should have 8 to 12 years experience in customer handling role.
- Good communication & customer service skills
- Should be hands on with MS office.
- Should have good analytical skills.
- Manage a portfolio of elevator units through maintaining good working relationships with existing customers
- Serve as primary contact for timely resolution of customer needs surrounding inquiries
- Develop build-on repair and modernization sales through networking, bids and tenders
- Develop your own sales strategy to achieve sales targets, ensuring profitability
- Use Otis sales tools to effectively track opportunities, pipeline, and forecast sales results
- Conduct sales negotiations and close deals, ensuring payment on time
- Collaborate with fellow team members, including other sales representatives and field colleagues

What you will need to be successful (adjust for local regulations)

- You have a business or technical degree or have completed training as a technician or business administrator
- You have initial experience in the sale of technical products requiring consultation
- You have a strong customer and service orientation, including excellent interpersonal skills
- You are characterized by a high level of commitment and reliability, with a drive to deliver results
- You are target focused, with the ability to work at pace in a demanding, complex, corporate organization
- Add any additional local requirements here

Role:Back Office - Other

Industry Type:Financial Services

Department:Customer Success,Service & Operations

Employment Type:Full Time, Permanent

Role Category:Back Office

Education

UG:Any Graduate

PG:Any Postgraduate

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