Immediate Start: We are hiring for OTC _ Dispute Management

13 hours ago

Chennai, India HCLTech Full time

We are hiring Senior Analyst _ OTC _ Dispute Management for Chennai HCL.

Please share resumes to shine.albert@hcltech.com

Experience Required: 2 -3 Years (only eligible)

Shift : US Shift

Notice Period: Immediate Joiners.

Job Description:

• Lead resolution of high-value or complex disputes.

• Act as a point of contact for escalations from analysts and associates.

• Conduct deep-dive analyses on dispute drivers and financial impact.

• Develop and refine SOPs based on evolving business needs.

• Liaise with legal and compliance teams for sensitive cases.

• Drive automation initiatives in dispute tracking and resolution.

• Mentor junior team members and conduct quality reviews.

• Represent the dispute team in cross-functional meetings.

• Stakeholder Management – Handle escalations and communicate with senior stakeholders.

• Advanced Reporting – Build and interpret complex dispute metrics.

• Project Management – Lead initiatives to reduce dispute cycle time.

• Compliance Expertise – Navigate legal and regulatory frameworks.

• Mentorship – Guide junior team members and review their work.

• Tool Proficiency – Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.

• Change Management – Support implementation of new policies or tools.

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