Cafe Manager

3 weeks ago

Vasco da Gama, India Acme Services Full time

Job Description Roles and Responsibilities: - Oversee daily store operations to ensure smooth and efficient functioning in a fast-paced QSR environment. - Drive business growth by implementing local marketing initiatives and upselling strategies. - Lead, train, and motivate store staff to achieve sales targets and deliver high customer service standards. - Monitor key performance indicators (KPIs) such as sales, footfall, and operational efficiency. - Ensure high levels of customer satisfaction by maintaining service quality, cleanliness, and speed of service. - Maintain strict compliance with food safety, hygiene, and brand operational standards. - Manage inventory, ordering, and cost control to minimize wastage and maximize profitability. - Handle customer queries and resolve escalations professionally and promptly. Required Candidate Profile: - 48 years of experience as a Store Manager in the QSR industry. - Proven ability to lead store operations and deliver consistent business results. - Strong team management and leadership skills. - Excellent customer service orientation and communication abilities. - Knowledge of compliance, safety, and hygiene protocols applicable in the QSR sector.

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