IT Product Owner

Job Description

We are seeking a results-drivenIT Product Owner (Quote to Cash)to lead the development, delivery, and continuous improvement of IT products and services. As the IT Product Owner, you will act as the voice of the business, ensuring alignment between IT solutions and organizational needs. You will collaborate closely with stakeholders to define product vision, roadmap, and priorities, driving innovation and delivering measurable business value.

This role requires a strong understanding of agile principles, excellent stakeholder management skills, and a deep passion for building scalable and user-focused IT products.

We are looking for candidates that have prior IT product ownership experience and/or operational experience in the following domains:

- Configure, Price, Quote (CPQ)
- Order Management & Fulfillment
- Licensing, Entitlements & Provisioning
- Hardware Logistics
- Sales Incentive Compensation

Responsibilities:

- Define and communicate the product vision, strategy, and roadmap to align with organizational goals.
- Act as the primary bridge between business stakeholders and the IT delivery team, ensuring product objectives are met.
- Create, prioritize, and maintain the product backlog, incorporating business needs, user feedback, and technical considerations.
- Develop clear and concise user stories, acceptance criteria, and success metrics.
- Collaborate with cross-functional teams including engineering, operations, and business stakeholders to gather requirements and drive alignment.
- Champion the voice of the customer, advocating for user experience enhancements and product improvements.
- Work closely with the IT development team to ensure the timely delivery of high-quality products and services.
- Actively participate in Agile ceremonies, including stand-ups, sprint planning, backlog refinement, and retrospectives.
- Analyze product performance and leverage data-driven insights to drive continuous improvement.
- Ensure IT products and services adhere to compliance, governance, and security standards.
- Own the product s value proposition and expected ROI, ensuring alignment with business objectives.
- Clearly articulate the rationale behind product decisions, ensuring all stakeholders understand the why and the intended benefits.

Requirements:

- 10+ years of experience in IT product management, product ownership, or as a business/process subject matter expert.
- 5+ years of experience delivering successful outcomes in complex projects.
- Proven track record of working in agile environments and effectively managing product backlogs.
- Strong understanding of IT systems, applications, and services.
- Excellent communication and stakeholder management skills, bridging the gap between technical teams and business leaders.
- Strong process mapping, analytical and problem-solving abilities, leveraging data to drive informed decisions.
- Proficiency with agile project management tools such as Jira, Confluence, or similar platforms.
- Tenacious problem-solver, comfortable making decisions amid uncertainty.
- Skilled in leading brainstorming sessions, requirements gathering, and design feedback.
- Exceptional listening comprehension and empathy.
- Clear, concise, and articulate written and verbal communication.
- Strong bias for action and results-oriented mindset.
- Fluent in English.

Preferred Skills & Expertise:

- Strong understanding of product operating models and experience transitioning from project-based to product-focused IT delivery.
- Knowledge of enterprise SaaS applications (e.g., Salesforce, CPQ Applications, Workday, NetSuite) and their integrations.
- Experience in user journey mapping, Lucid process design, and driving customer-centric solutions.
- Relevant certifications, such as Certified Scrum Product Owner (CSPO) or SAFe Product Owner/Manager, are a plus.
- Familiarity with governance, compliance frameworks, and privacy laws, including but not limited to: NIST 800-53, ISO/IEC 27001, SOC 2, SOX, GDPR, CCPA/CPRA.

Education:

- Bachelor s degree (BSc) preferred.

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