Key Account Manager
3 weeks ago
Key Responsibilities:
Franchise Partner Support:
- Act as the primary point of contact for franchisees, addressing queries and operational concerns.
- Provide onboarding, training, and ongoing support and marketing activities support to new and existing franchise partners.
- Assist franchisees in aligning their business operations with company policies and brand standards.
- Monthly Royalty collection as a part of Franchise support Operations.
Operational & Compliance Management:
- Ensure franchisees adhere to legal, operational, and brand guidelines.
- Conduct regular audits and performance evaluations to maintain consistency across all franchise locations.
- Assist in resolving operational challenges and implementing best practices.
Business Growth & Performance Monitoring:
- Monitor franchise performance and provide data-driven insights for improvement.
- Support franchisees in achieving business goals, including revenue targets and customer satisfaction.
- Collaborate with the marketing team to develop localized marketing and promotional strategies.
Process Improvement & Documentation:
- Maintain and update franchising manuals, SOPs, and training materials.
- Identify areas for operational improvements and recommend process enhancements.
- Gather feedback from franchisees and work on continuous improvement strategies.
Coordination & Relationship Management:
- Liaise between franchisees and internal departments (Finance, Marketing, Legal) for smooth operations.
- Organize franchise meetings, training sessions, and performance reviews.
- Build strong relationships with franchise partners to foster long-term collaboration.
Key Qualifications & Skills:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- 2+ years of experience in franchising, operations, or business support roles.
- Strong understanding of franchise models, business operations, and compliance requirements.
- Excellent problem-solving, communication, and relationship-management skills.
- Ability to multitask and work efficiently in a fast-paced environment.
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