Travel & Expense Business Analyst/Concur Configuration Specialist

Job Description Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to join the team of software engineering experts at Kyndryl We are seeking a talented SAP Concur Travel Technical Lead to become part of our CIO Concur Travel team. At Kyndryl, we value effective communication and collaboration skills. When you recognize opportunities for business change, you will have the ability to clearly and persuasively communicate complex technical and business concepts to both customers and team members. You'll be the go-to person for problem-solving of customers business and technical issues. You have a knack for effectively identifying and framing problems, leading the collection of elements of information, and integrating this information to produce timely and thoughtful decisions. Your aim throughout, is to improve the effectiveness, efficiency and delivery of services using technology and technical methods and methodologies. Responsibilities Include: - Troubleshoot incidents with T&E applications and integrations - Provide level 3 and level 4 technical support for users - Propose solutions to minimize technical issues and improve user experience - Technical leadership for projects - Preparation of test scenarios - Ensure T&E operations are compliant with company policy - Configure and maintain Concur Expense and Request modules - Improve documentation resources - Generate Intelligence reports - Maintain ICS integration to SAP S/4Hana - Technical support of Employee Vendor payments configuration in SAP S/4Hana - Technical support of American Express Corporate card remittance and payment configuration - Stay current with SAAS releases Your continuous grooming of features/user stories to estimate, identify technical risks/dependencies and clearly communicate them to project stakeholders will ensure the features are delivered with the right quality and within timeline. You will maintain and drive the clearing of technical debt, vulnerabilities, and currency of the 3rd party components within the product. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Technical and Professional Expertise: - 5+ years experience with SAP Concur Expense, Request, Intelligence configuration and support - SAP Concur Travel module experience preferred - Certified Professional - Expense Configuration or equivalent - 2+ company implementations of SAP Concur expense - Corporation card implementations experience - Manage enhancement projects independently - Good stakeholder communication - Ability to plan, organize and prioritize work Effective in achieving support SLA's - Service Now support experience - Power BI experience in creating and maintaining models - MS Office experience Preferred Technical and Professional Experience: - SAP Concur Expense and Request - SAP Concur certification - Service Now support group Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learningprograms give you access to the best learning in the industry to receive certifications, includingMicrosoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.