INCIDENT MANAGEMENT
1 week ago
Job Description TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. What we are looking for Role: INCIDENT MANAGEMENT Experience Range: 6 - 10 years Location: Chennai Interview Mode: Friday Virtual Drive Must Have: - Proficient in ITSM tool administration and management, ServiceNow tool - Experience in ITIL processes - Understanding on Change and Problem management process cycle - Conduct periodic assessments and reviews of the entire Service Level Management (SLM) process - Ensure request, incident, problem, and change records are accurate and complete, from creation to closure - Conducting internal quality check on ticket status - Assist in creating and maintaining IT operational workflows, knowledge documents, reports, portal content, and communications to IT and business customers - Facilitate major incident conference bridges, accurately identifying and logging attendees, timelines and troubleshooting steps taken - Driving Change, Problem call with respective team - Coordinate planned change windows, and log results - Report preparation on pending change, problem and presenting to management Good to Have: Minimum 2 mandate details are mandate with two or 3 liners - Change/Incident management (ITIL). - Must have ITIL certification Essential: - ITSM Executive Minimum Qualification: 15 years of full-time education Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
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Incident Management
6 days ago
chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.What we are looking forRole: Incident ManagementExperience Range: 4 – 8 YearsLocation: Chennai onlyInterview: Saturday onlineMust Have:Incident Management / Request Management...
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Incident Management
7 days ago
Chennai, Tamil Nadu, India Tata Consultancy Services Full time ₹ 48,00,000 - ₹ 1,44,00,000 per yearTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.What we are looking forRole: Incident ManagementExperience Range: 4 – 8 YearsLocation: Chennai onlyInterview: Saturday onlineMust Have:Incident Management / Request Management...
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Service Manager
1 week ago
Chennai, India Oracle Full timeJob Description Job Description A great opportunity to join the global Service Desk in Oracle Customer Success Services organization. The Service Desk delivers customer request triage, Service Request management, incident management, escalation management and customer service support to Oracle top customers. The ultimate role of the Service Manager is to...
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Incident Manager
1 week ago
Chennai, Tamil Nadu, India Tata Consultancy Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole: incident managerkeywords: incident manager/ Request managerDesired Experience Range: 4- 8 yearsLocation of Requirement: ChennaiResponsibility Expectations from the roleIncident Management / Request Management / Scout Experience AnalystDeliver weekly status reports and a monthly retrospective report that includes:Trend analysisInsights on performance...
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Incident Management Lead
6 days ago
india beBeeIncident Full timeIncident Management LeadThe role of Incident Management Lead is to provide exceptional support experiences during customer-facing incidents. This dynamic position requires expertise in command and control incident frameworks, strategic decision-making, effective communication, and a strong customer-centric mindset.Main Responsibilities:Lead reliability and...
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Incident Management Professional
2 weeks ago
india beBeeIncident Full timeAs a Customer Support Services Incident Manager, you will be the driving force behind legendary support that delights customers and deepens their loyalty to the Atlassian brand.The ideal candidate will bring expertise in command and control incident frameworks, strategic decision-making, effective communication, and a strong customer-centric mindset, setting...
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Major Incident Manager
5 days ago
India MUFG Pension & Market Services Full time ₹ 12,00,000 - ₹ 24,00,000 per yearDescription OverviewThe purpose of the IT Major Incident Manager role is to manage the recovery activities and communication of all Major IT incidents, including all stakeholder communications, driving IT teams to restore service (both internal and external providers), producing key Incident artefacts such as Incident ReportsKey Accountabilities and Main...
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Incident Management Expert
4 days ago
chennai, India beBeeExpert Full timeIncident Management ExpertThe role of Incident Manager requires a high level of expertise in incident management, with the ability to lead teams and communicate effectively with stakeholders. In this position, you will be responsible for delivering exceptional support experiences during customer-facing incidents by coordinating across diverse teams and...
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Incident Manager
2 weeks ago
Bengaluru, Karnataka, India, Karnataka SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Preferred - FemaleKey Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident...
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CSS Incident Manager
3 weeks ago
India Atlassian Full timeWorking at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...
