▷ Apply Now Costumer Care Executive

4 weeks ago

Manjeri KL IN Arc Space Concept Studio Full time

I Client Communication and Relationship Management The Core Role Primary Point of Contact Act as the main liaison between the client and the internal design project teams ensuring a smooth flow of communication throughout the project lifecycle from initial inquiry to project handover Query Resolution Respond promptly and professionally to all client inquiries concerns and complaints via phone email and in-person meetings Client Feedback Proactively collect document and analyze client feedback at various project stages to identify areas for improvement in design and service delivery Expectation Management Clearly communicate project timelines scope changes and fee structures to clients ensuring their expectations are realistic and aligned with the project agreement Post-Project Follow-up Conduct follow-up calls or surveys after project completion to ensure client satisfaction and foster long-term relationships for potential referrals or future work II Sales Support and Lead Qualification Inbound Lead Handling Manage incoming calls and emails from potential clients providing a warm and professional first impression of Arc Space Concept Studio Lead Qualification Conduct initial screening of leads to understand their basic requirements project type size budget timeline and determine if they are a good fit for the firm s services before handing them off to the design or sales team Information Dissemination Provide detailed information about the firm s portfolio design philosophy process and service offerings Appointment Scheduling Schedule and confirm consultation appointments for the Principal Architect or design team with qualified leads III Documentation and CRM Management Record Keeping Maintain accurate and detailed records of all customer interactions correspondence and status updates in the firm s Customer Relationship Management CRM system or project management software Reporting Generate regular reports on customer service metrics common complaints and client satisfaction levels for management review Documentation Support Assist in preparing and organizing initial client-facing documents such as welcome kits service agreements and project kick-off agendas IV Coordination and Internal Communication Internal Liaison Effectively communicate client needs preferences and feedback to the design engineering and site execution teams Update Management Ensure the client is regularly updated on the project s progress potential delays and milestones achieved Issue Escalation Promptly escalate complex technical or design-related client issues to the appropriate internal personnel for resolution and follow up to ensure a timely response is delivered to the client Job Type Full-time Pay 10 000 00 - 20 000 00 per month Benefits Cell phone reimbursement Internet reimbursement Ability to commute relocate Manjeri Kerala Reliably commute or planning to relocate before starting work Required Education Bachelor s Required Experience Customer relationship management 2 years Required Customer acquisition 1 year Required Leadership 1 year Required Language English Required Malayalam Required Work Location In person

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