Management Trainee- Community Manager Genome
1 day ago
Job Description
Responsibilities
- Deliver learner experience at Transform and Solidify stages in the Genome BITS (Because, Immerse, Transform, and Solidify) journey.
- Proactive planning and scheduling for Transform and Solidify across skills and proficiencies.
- Administrative set up of Guru Connects, Large Scale Guru Connects, Guru Forum, and Solidify readiness.
- Moderate Transform sessions actively engage with learners and Master Gurus/ Gurus.
- Manage learner engagement - proactive nudging of learners to join and participate in Transform sessions.
- Manage Master Gurus and Gurus experience for assigned skills and proficiencies.
- Curate Solidify tasks from Master Gurus and Gurus, and work with Knowledge Managers to create tasks as per guidelines.
- Manage Solidify operations on the Solidify Platform - task creation and upload, tracking learner peer reviews proxy reviews, and timely reporting.
- Leverage data and insights to enable wave completion for assigned skills and proficiencies.
- Leverage data and insights to track the health of assigned skills and proficiencies (planned vs. scheduled scheduled vs. conducted vs. cancelled attended vs. no shows etc.)
- Adherence to standard operating process (SOPs) and process audits.
- Meet operation metrics, SLA, targets and KPIs (e.g. adoption, access, ratings, feedback etc.)
Qualifications we seek in you
Minimum Qualifications
- Graduates
- Knowledge about Learning Industry
- Knowledge of PowerBI and DevOps
- Collaboration tools like Zoom, Teams, etc.
- Agile (Beginner/ Intermediate) preferred
Preferred Qualifications/ Skills
- Learning agility - be willing to learn new skills and adapt to an innovative platform
- Analytical mindset
- Excellent written, verbal communication and presentation skills - English
- Strong problem-solving skills to work effectively in a team environment
- Internal / external stakeholder management
- Reporting and escalation handling
- Outstanding collaboration and interpersonal skills
- Self-learning and development
- Excellent MS office skills - Intermediate Excel skills (v-lookup, h-lookup, pivot, macro-creation), mail merge, dashboard creation and presentation skills, etc.
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