Technical Sales Representative

Technical Representative

JOB CODE - AA/HA/ 18-W-/PUN/ 25

Location – MUMBAI

EXP- 12- 15 YEARS and 15- 20 YEARS

𝐉𝐎𝐁 OBJECTIVE - To enhance Hindalco's product development and technical capabilities expertise in Cells and Batteries value chain by bringing in outside-in perspective, leading the qualification trials and enhance customer satisfaction and business stability and growth.

Reporting To -Commercial Leader

DESIRED PROFILE:

· Mechanical Graduate, Metallurgical preferred.

· Certified in QMS ,LEAD AUDITOR- IATF 16949 / VDA 6.3 / ISO 14001

· SIX SIGMA, LEAN MANUFACTURING AND TPM

· Minimum experience of 4- 6 Years in QMS

ESSENTIALS/MUST HAVE

Must be from Automotive background , and should have worked in Automotive components industry or similar.

Should have been into Customer facing and interacting profile.

Must have extensive exposure of working with international clients.

Should have excellent English communication.

Team collaboration - Cross functional with R& D, Production, Quality, Engineering and Senior Stakeholders - both internal and external.

Strong Analytical and Problem solving skills sets.

Proficient in Conflict management skills

Should have worked on continuous improvement and process optimization projects.

Conversant with automotive engineering principles and practices.

PROFILE OVERVIEW

- To enhance Hindalco's product development and technical capabilities expertise in Cells and Batteries value chain by bringing in outside-in perspective, leading the qualification trials and enhance customer satisfaction and business stability and growth.
- This position will support customer qualification processes and ensure plant compliance with IATF 16949 / VDA 6.3 standards. This position requires a deep understanding of quality management systems, customer qualification methodologies, quality operations and industry-specific requirements.
- Diagnose, evaluate, advise the best technical solutions to queries, requirements, with new developments, new prospects, supporting customers and sales team for achieving the targeted market share, net realizations, and customer delight by being an interface between customer, R&D, plant and sales and providing best of the after-sales services.
- Customer Centricity - continuously innovate and design new solutions for Hindalco's customers in the Cells and Batteries value chain. Process optimization and support customers with on-time resolution of reported issues
- This profile will require extensive travel domestic and international.

𝐉𝐎𝐁 DESCRIPTION

Product Qualification / New Product Development

- Lead & support the customer product qualification processes for sample A to D /E.
- Manage and monitor projects to ensure on-time product development and qualification and start of commercial supplies. Communicate accurate impact of delays and escalate where required to keep projects on track.
- Support Sales for the successful on-boarding of the customers & SOP.
- Cross-functional collaboration - Work closely with R&D, Plant operations and quality teams on both sides to ensure the product development and qualification are aligned with the customer expectations.

Customer Centricity

- Develop a strong understanding of the Customer's manufacturing lines & process for effective technical support.
- Integrate of customer product requirements into the plant processes and quality inspection methods.
- Perform advanced troubleshooting and system adjustments to resolve complex technical issues, adopt a joint project model wherever applicable.
- Support with tuning and standardization of processes to enhance quality and efficiency in production processes.
- Focus on reducing incidents/complaints in battery foil, effective complaint management – through RCA and CAPA.
- Drive Customer Satisfaction, secure half yearly feedback scores, communicate to the business, monitor & ensure implementation of corrective actions.

Quality Management

- Ensure plant quality management systems meet or exceed industry standards and meet customer expectations.
- Ensure the plant's processes and systems are compliant with IATF 16949 / VDA 6.3 / ISO 14001 standards and help prepare for successful certification audits.
- Lead the customer audits and oversee implementation of corrective action plans for early closure to ensure compliance with specific customer requirements and industry standards.

Documentation

- Lead the preparation & submission of APQP & PPAP documentation and PSW approvals with the customers.
- Filling-up Supplier qualification questionnaires, self-assessment audits.
- Maintain accurate and comprehensive system & product level quality documentation.

Training & Support

Provide training and support plant personnel on

- Customer qualification systems & procedures
- IATF 16949 / VDA 6.3 requirements & implementation
- Training sales team members for technical aspects.

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