Sr. E-commerce Manager

4 weeks ago

Bengaluru, Karnataka, India WELTEC Institute Full time
Job Description

Job Description: Client Success Manager/Ecommerce growth manager

Location: Banglore,Delhi-NCR [ Hybrid (Office-based once a week initially, with

reduced frequency post-training)]

Industry: E-commerce / Digital Marketing

Experience Level: 10-12 years

Position Overview

We are looking for a highly motivated and experienced Client Success Manager to

join our dynamic team. The ideal candidate will have experience managing ecommerce campaigns on platforms like Amazon and Walmart, with a strong

understanding of listing optimization, digital marketing strategies, and client

management. As the main point of contact for USA-based clients, the Client Success

Manager will ensure seamless communication, timely execution of campaigns, and

the optimization of client outcomes.

Key Responsibilities

- Client Relationship Management:
- Serve as the primary point of contact for USA-based clients.
- Build and maintain strong, long-lasting relationships with clients.
- Ensure clients are fully satisfied with the services and results delivered.
- Campaign Management & Optimization:
- Oversee and manage e-commerce campaigns on Amazon, Walmart, and

other relevant platforms.

- Optimize product listings, ads, keywords, and campaigns to drive sales and

performance.

- Analyze campaign data and provide insights for improvement.
- Communication & Reporting:
- Provide regular updates to clients on campaign progress, performance, and

optimizations.

- Translate complex data insights into easy-to-understand reports for clients.
- Address client queries, resolve concerns, and ensure a smooth experience.
- Collaboration with Internal Teams:
- Work closely with internal teams to ensure alignment on campaign objectives

and deliverables.

- Act as a bridge between clients and the internal operations/marketing team to

execute plans efficiently.

- Targeted Outreach:
- Identify and engage with agencies servicing USA clients in need of ecommerce management and optimization services.
- Look for potential opportunities within Amazon&aposs internal teams or related

roles to recruit skilled professionals.

Skills & Qualifications

- 10-12 years of experience in client success, digital marketing, or e-commerce,

ideally with a focus on Amazon, Walmart.

- Proven experience in managing e-commerce campaigns, particularly in listing

optimization and advertising.

- Strong understanding of e-commerce metrics, KPIs, and ROI.
- Ability to effectively communicate and build relationships with USA-based

clients.

- Fluency in English is a must; both written and verbal communication must be

strong.

- Highly organized and able to manage multiple projects simultaneously.
- Proactive, with a solution-oriented mindset and a client-first attitude.
- Experience working in an agency setting or with large e-commerce platforms

(Amazon, Walmart, etc.) is highly preferred.

Skills: amazon,wal-mart,product listings,communication,campaigns,e-commerce

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