Support Executive

4 weeks ago

Ahmedabad, Gujarat, India Ims People Possible Full time

b About Company IMS People is an Offshore Recruitment Services company We help staffing firms globally with our extensive range of tailored services From recruitment administrative services to accounting support property preservation services and bespoke one-off creative solutions we empower our clients to gain a commercial advantage in their marketplaces We partner with over 150 different staffing brands across the UK Europe Australia North America New Zealand Middle East and Africa Our support helps them to efficiently increase their fill rates strengthen customer loyalty lower internal costs and enhance profitability Our dedication to excellence is shared by our team of over 3000 employees who operate 24 7 to deliver an exceptional service for your business We explore new ideas and generate long-term solutions for our clients As a part of our commitment to deliver at the highest quality we closely adhere to and constantly monitor changes in regulatory control to ensure our services meet the latest legal requirements worldwide IMS People is a GDPR compliant and ISO 9001 2015 ISMS ISO IEC 27001 2013 and Cyber Essentials certified organization We are a part of the highly regarded Empresaria Group plc UK that operates in more than 19 countries with over 100 offices and listed on the London stock exchange https imsplgroup com Shift Timings Rotational shift Working days 6 days workingExperience 1 YearRoles Responsibility 1 Responsible for the maintenance configuration and reliable operation of computer systems network servers and virtualization 2 Install and upgrade computer components and software manage virtual servers and integrate automation processes 3 Troubleshoot hardware and software errors by running diagnostics documenting problems and resolutions prioritizing problems and assessing impact of issues 4 Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure 5 Perform or delegate regular backup operations and implement appropriate processes for data protection disaster recovery and failover procedures 6 Lead desktop and helpdesk support efforts making sure all desktop applications workstations and related equipment problems are resolved in a timely manner with limited disruptions 7 Responsible for capacity storage planning and database performance8 Strong knowledge of systems and networking software hardware and networking protocols9 Experience with scripting and automation tools 10 A proven track record of developing and implementing IT strategy and plans 11 Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices including expert knowledge of security storage data protection and disaster recovery protocols12 Proven success in an IT role13 Experience with or knowledge of programming languages and operating systems current equipment and technologies enterprise backup and recovery procedures systems performance-monitoring tools active directories virtualization HTTP traffic content delivery and caching 14 Experience in project management application design and integration and cloud computing 15 Expertise in analysing and repairing large-scale distributed systems creating volumes and assigning them to servers and remote replication 16 Knowledge of Networking concept17 Maintain essential IT infrastructure including operating systems security tools applications servers email systems laptops desktops software and hardware 18 Take responsibility for projects and solutions within the larger business initiative 19 Handle business-critical IT tasks and systems that provide commercial advantage in the global marketplace 20 Enable faster and smarter business processes and develop analytics for meaningful insights Work with internal and external partners to communicate project status activities and achievement Benefits You will be working with award winning organization Dream Company to work Best place to work and The Global outsourcing 100 -IAOP we can add other awards5 - 6 Days Working as per client requirement Get exposer working with fortune 500 clients globally Rewards recognitionEmployee engagement initiativesMedical insurance after confirmation of probation periodCanteen facility with subsidized rates Job Types Full-time PermanentPay xe2 x82 xb925 000 00 - xe2 x82 xb930 000 00 per monthBenefits Food providedHealth insuranceProvident FundSchedule Night shiftRotational shiftUK shiftUS shiftSupplemental pay types Performance bonusYearly bonusWork Location In person

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