Operations Support Executive

2 weeks ago

Ahmedabad, Gujarat, India FinacPlus Full time

Operations Support Executive - UK Auto Loans

We provide Virtual business process services to various types of overseas clients and this position is to be part of the team which provides support to UK client from the Automobile Finance industry.

ABOUT THE POSITION

We have an immediate requirement for an operation support agent to join our client's ever-growing processing team. This team acts as the conduit between front and back-office departments, providing key processing requirements that ensure all customer loan information is accurate and up to date. This position requires overtime during surges in workload, strong organizational / coordination skills, solid oral and written communication skills and the ability to interact with people in a professional manner. The employee needs to be a quick learner, goal oriented, team driven, and proactive; with the ability to work independently. We need outstanding people with strong academic achievements, along with buckets full of energy, desire, curiosity and a can-do attitude to thrive in a fast-paced (and fun) entrepreneurial environment.

RESPONSIBILITIES

Checking and verifying all loan documentation received from customers is present, accurate, genuine and matches the details stored on the systems.

Ensuring all required AML, KYC, Fraud, and car checks are satisfied prior to loan funding.

Prioritising daily payout workflow based on customer and business requirements.

Liaising with customers via email where necessary and effectively deal with any potentially sensitive financial issues.

  • Coordinating with Client's UK management to ensure the smooth running of operations and ensuring the highest standards of service are maintained.
  • Coordinating with the rest of the business to provide positive customers outcomes.
  • Operate within agreed SLA's and help the client achieve the highest service ratings.

SKILLS

All interactions with Client's customers are conducted with the highest standards and comply with regulatory requirements as well as working in an efficient, timely manner.

Related work experience in credit lending or Motor finance Industry is preferable.

Proactive and hardworking person with excellent organizational skills.

Good written and verbal communication skills, the ability to deliver under pressure.

Fair understanding of KYC and anti-money laundering regulations.

Knowledge of the Data Protection Act, Anti-Money laundering regulations is desirable.

QUALIFICATIONS and experience

  • Ideal candidate will have a bachelor's degree or MBA with 3 – 5 years' experience in document verification and finance industry.
  • Processing or Operations in a credit lending firm or a lending group of a bank.

QUALITIES

Strong commitment to support overseas client with utmost care.

Excellent communication skills to interact with customers and business partners of the client.

Good team player with greater level of integrity, maintains strict confidentiality of client's data and information.

Self-Motivated and tough task master, Quick learner and continuous learner of new technologies.

Location: Hi-Tech City, Hyderabad

Timings: UK Shift IST 2-00 pm to 11-00 pm

Salary range: As per Industry standards

Send application to: resume@finacplus.com

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