CPQ Administrator

Job Description

About ACA:

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

Job Summary

We are seeking a detail-oriented and technically proficient Salesforce Administrator to manage and optimize our Salesforce platform, with a specialized focus on CPQ (Configure, Price, Quote) administration. This role combines general Salesforce administrative responsibilitiessuch as user management, data integrity, and workflow automationwith leadership of our CPQ configuration and maintenance efforts. The ideal candidate will collaborate closely with product and sales operations teams, leveraging a strong understanding of product structures and pricing strategies to ensure seamless quoting processes. This position is perfect for someone who enjoys working cross-functionally while remaining hands-on with technical system configuration and enhancements.

Principal Responsibilities:

- Serve as the primary administrator for Salesforce CPQ, configuring and maintaining product catalog, pricing rules, and approval workflows
- Collaborate with Product specialists to ensure CPQ processes align with business requirements and compliance standards
- Analyze user needs and translate them into streamlined CPQ configurations, driving efficiency and accuracy in quoting processes
- Maintain and enhance product bundles, pricing logic, discounting structures, and approval matrices to support evolving business models
- Teach your peers how to support simple CPQ support requests
- Setup and configuration of account, lead, opportunity, and related objects and forms
- Setup and configuration of workflows to support business processes
- Level 3 support for difficult customer cases
- Contribute work product in each sprint as a part of a scrum team
- Communicate clearly to management deliverable statuses, and blockers

Functional Skills/Behaviors

- Track record of supporting and enhancing salesforce.com orgs, specifically with:
- Salesforce CPQ
- Electronic signature integration
- Lead management
- Account management
- Opportunity creation and management
- Sales commissions
- Certinia PSA, Billing Engine, Revenue Management
- Proven ability to meet commitments to the business
- Experience refining requirements and work estimates
- Familiarity with complex pricing structures, approval workflows, and quoting processes
- 2+ years of experience as a Salesforce CPQ Administrator or similar role

What working at ACA offers:

We offer a competitive compensation package where youll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical coverage fully funded by ACA for employees and their family as well as access to Maternity & Fertility and Wellness programs. ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs and Employee Resource Groups. Youll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your physical, financial and emotional well-being.

What we commit to:

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected status.

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