Wellness Operations Manager
2 weeks ago
Job Title Wellness Operations Manager - Employee Health Benefits Reports to Head of Operations Location Bangalore Team Manages a team of 2 Role Overview As the Wellness Manager you will lead corporate health and wellness initiatives focused on delivering personalized digital-first experiences for clients You will drive strategy execution client servicing and team leadership across wellness offerings such as Annual Health Check-ups AHCs EEPs and OPD plans This role demands high ownership across vendor management analytics Sales support and service excellence to ensure strong client retention and program success Key Responsibilities Client Relationship Management and Retention Own end-to-end client engagement and retention for wellness portfolios Understand unique client needs and design tailored programs AHC OPD EAP s etc Conduct quarterly business reviews and present insights to corporate HR s and Sr Management Drive program participation and increase wallet share from existing clients Program Operations Execution Lead execution of wellness events health camps and virtual initiatives Ensure seamless delivery with internal teams and external partners Manage day-to-day escalations and deliver resolution with high CSAT Track and report utilization feedback and monthly analytics for clients Vendor Partner Coordination Coordinate with diagnostic centers EAP providers and other vendors Negotiate quotes pricing and contracts ensuring cost-effectiveness and reliability Evaluate vendors performance and support onboarding of new partners Team Project Management Lead a team of 3 setting goals work distribution and performance evaluation Manage cross-functional wellness projects and monthly campaigns Drive automation and workflow efficiency with the Product Ops team Deliver success metrics across participation engagement and retention Analytics Reporting Track product-line usage campaign results and vendor performance Run competitive analysis and support product strategy decisions Present monthly dashboards and insights to clients and leadership Sales P L Support Engage with CXOs and HR leaders to articulate Nova s wellness offerings Provide client feedback to improve product-market fit and enhance value proposition Qualifications Skills Bachelor s degree in Business Marketing Healthcare or related fields 3-5 years of experience in B2B wellness management employee benefits or B2B health tech Strong client management communication and negotiation skills Experience with operational processes vendor partnerships and invoicing Highly proficient in Excel and reporting tools for data-driven decision-making Strategic thinking problem-solving and ownership mindset Ability to lead teams handle ambiguity and execute in fast-paced environments Preferred Attributes Strong presentation skills and confidence to engage with senior stakeholders High bias for action customer obsession and great at time management Familiarity with wellness products like OPD EAPs health screenings etc Passion for improving employee health and engagement through innovative programs
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