Urgent Search: Head of Operations

2 weeks ago

Thane, India The Reliable Jobs Full time

We are looking for candidates from Fintech / Banking Industry only

Key Roles and Responsibilities:

• Manage end to end operational efficiency – to ensure smooth day to day running of platform operations catering to an evolving business scale.

• Driving participant’s onboarding efficiency for a seamless and quicker onboarding process, processing of requests as per TAT and overall process adherence.

• Ensure end to end NACH settlement process, Coordination with NPCI, CERSAI etc. is driven in line with applicable regulatory guidelines.

• Ensure data reporting and relevant MIS are published to key management and all stakeholders regularly.

• Customer Servicing & Grievance Handling redressal as per TAT to ensure best in class customer service.

Automation Initiatives and Process Excellence:

• Drive the project implementation to streamline processes, introduce automation enablers, improve customer experience and reduce operational costs.

• Build and implement SOPs, optimize workflows and scalability across operations.

People and Compliance Focus:

• Lead the operations team ensuring a culture of innovation and continuous improvement.

• Ensure operational processes are compliant with regulatory requirements, managing risk mitigation and internal audits including client data storage.

• Cross functional collaboration with sales & tech to execute operational strategies that align with overall business goals.

Ideal Candidate Profile

1. Pedigree : B.E./ B. Tech/Tech background with 10-15 years of experience of working in large scale operations/ payment operations.

2. Experience in fintech industry/digital lending expertise/Supply chain business/B2B lending would be given due weightage

3. Keep track of digital trends and identify usage of futuristic enablers that can be adopted by the platform

4. Leadership and people management

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