Head - Operations & Process Excellence

16 hours ago


Thane, India Invoicemart Full time

Invoicemart is a leading, fast growing fintech organization and India’s largest player in online receivables discounting business. It is the brand name under which A.TREDS Limited facilitates the short-term financial transactions in a smooth and efficient manner among the financers, buyers and sellers.Position Overview:With an aim to revolutionize the digital lending landscape, the mission is to build a tech driven lending platform to provide tailored lending solutions.We are looking for a dynamic “Head – Operations & Process Excellence” to lead the scaling of its tech enabled digital lending platform with operational efficiency.This is a high impact leadership role, central to building and scaling the company’s end to end digital lending operations.Job Location – Thane H.O.Reporting: MD & CEOKey Roles and Responsibilities:- Manage end to end operational efficiency – to ensure smooth day to day running of platform operations catering to evolving business scale.- Driving participant’s onboarding efficiency for a seamless and quicker onboarding process, processing of requests as per TAT and overall process adherence.- Ensure end to end NACH settlement process, Coordination with NPCI, CERSAI etc. is driven in line with applicable regulatory guidelines.- Ensure data reporting's and relevant MIS are published to key management and all stake holders regularly.- Customer Servicing & Grievance Handling redressal as per TAT to ensure best in class customer service.Automation Initiatives and Process Excellence:- Drive the project implementation to streamline processes, introduce automation enablers, improve customer experience and reduce operational costs.- Build and implement SOPs, optimize workflows and scalability across operations.People and Compliance Focus:- Lead the operations team ensuring a culture of innovation and continuous improvement.- Ensure operational process are compliant with regulatory requirements, managing risk mitigation and internal audits including client data storage.- Cross functional collaboration with sales & tech to execute operational strategies that align with overall business goals.Ideal Candidate Profile- Pedigree: B.E./ B. Tech/Tech background with 10-15 years of experience of working in large scale operations/



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