Urgent Search Customer Support Specialist

3 weeks ago

Bengaluru, Karnataka, India upliance Full time
Job Description

Role: Consumer Experience Specialist

Job Details :

Job Title: Consumer Experience Specialist

Type: Full-time

Location: On-Site (Bengaluru, India)

Reports To: Head of Customer Success

Number of Openings: 1

About Us :

upliance.ai has built India&aposs first AI cooking assistant, designed to simplify and automate all aspects of cooking for beginners. Our mission is to push the boundaries of what home appliances can do for young India. As a disruptive startup, we pride ourselves on leveraging the power of AI to create innovative hardware products that blend cutting-edge technology with everyday utility.

What to Expect :

- A collaborative and high-energy environment where creativity thrives.
- A fast-paced work environment which enables team members to work on a variety of projects.
- Expect constructive feedback and opportunities for growth as you contribute to projects.

What Youll Do :

- Host product demonstration session online for potential sales leads.
- Convert product demos to paid customers through enthusiastic customer engagement over different channels such as Call, Email or social media.
- Communicate effectively to foster relationships with new and existing partners.
- Build a deep understanding of our products and present them effectively to clients.
- Working closely with internal business teams to implement growth strategies.
- Plan and execute sales strategies to achieve sales targets.
- Track and analyse sales data to identify trends and opportunities for growth.
- Represent the company at industry events, meetings and conferences.

Qualifications:

- 1-3 years of experience in Sales, preferably in the kitchen appliances category.
- Excellent written and verbal communication skills.
- Strong interpersonal, and presentation skills.
- Self-motivated, resilient, and ability to strategically adapt the approach based on client needs.

Bonus Skills:

- Knowledge of customer experience (CX) metrics and how to improve them.

What We Offer :

- An opportunity to work in a rapidly growing sector within the AI industry.
- A creative work environment where new ideas are encouraged and valued.
- A dynamic team of professionals passionate about AI and innovation.

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