Sales Officer

Job title Sales Officer Location Panjim Goa Experience Fresher Qualification Any graduate Department Retail - Operations Job purpose statement To correctly serve our customers record the sales handle cash Control and supervise the working of the Sales Associates in their department Work together towards achieving CUSTOMER DELIGHT Job context He She helps the Department Managers and Assistant Manager Operations by assisting them in their responsibilities Acts as a main link between Sales Associate and Departmental Manager and also help in maintaining a neat floor Re-ordering is automatic through a computerised replenishment system However they have the additional responsibility of estimating high sales especially on weekends and have to take care of this need This estimate is often done by knowledge gained through experience In addition to this section s on which the job holder concentrates in case of exigencies of work requirement the services of the job holder would be utilized in other departments stockroom customer service desk other Stores at the same location or any other location etc also Filling up on Stock The jobholder keeps a check on the levels of stock in his her section The jobholder brings the stock from the stock room to the Shop floor Where stock room stock levels are low the jobholder will inform the Dept Manager Assistant Manager Operations To bring take merchandise from to the delivery van to the Stockroom Store Stock is placed on the racks in the correct positions Where items are not priced the Jobholder will check process and price the Merchandise before placing stock on sale The jobholder shall ensure that merchandise is laid out as per display principles i e sizes ratios are maintained Till Operations The jobholder operates tills accepting cash credit cards and vouchers When necessary change will be obtained from cash office under instructions from DM AMO of his her department The jobholder shall ensure that efficient and correct billing is done He she is responsible for any till discrepancies The Job holder has to ensure that he she always has enough carry bags stationery audit rolls and wrapping paper at the till point Customer Service The job involves sales assistance to customers The jobholder is expected to be polite and helpful when dealing with customer queries or complaints - referring them to DM AMO when necessary To take responsibility for customers follow up The jobholder should try and maximize sales through multiple purchases without inconveniencing the customer Cleaning Tidying This involves the maintenance of an excellent standard of presentation and tidiness of the sales floor and till areas in which the jobholder works To clean and maintain all fixtures and fittings bins so that they are dust stain free at all times The merchandise should be tidy and presentable at all times Other Duties When necessary the jobholder may undertake duties such as assisting with layout changes - including moving assembling fixtures and counters providing sales assistance to other departments of the Store The jobholder shall always remain alert to ensure that shop lifting internal shrinkage is minimal The jobholder shall assist in visual merchandising promotions inside and outside the Store To carry out all other duties ancillary and incidental thereto as well as other duties assigned from time to time MAIN ACTIVITIES I Till and Till procedures Till coverage Ensure correct use of tills by Sales Associates Responsible for change from cash office Customer orders and follow up Floor limits and authorisation Change required by customers cash tills II Departmental Knowledge Best selling ranges Stock shortages Presentation and display Replenishment Record of sale without purchase Followup with merchandisers III Other Duties To cover floor when required To be responsible at all times To be responsible for constant replenishment To be professional and approachable To be the main link between Sales Associate and Assistant Department Manager To be willing to do overtime as and when the situation demands To be able to work under pressure To be watchful for known unknown shrinkage JOB ACCOUNTABILITIES Maintain an accurate stock file to ensure a maximum on sale position for merchandise Motivate and help subordinates to attain a high standard of customer delight KNOWLEDGE SKILLS AND EXPERIENCE Academic qualification Preferably Graduates though this requirement is not essential Fluency in spoken English is a must Good communication skills and a pleasant personality are essential Previous experience of at least two years in a reputed retail organisation is preferable Knowledge of one of the local languages would be advantageous RELATIONSHIP EXTERNAL Customers - Serving or answering queries - Daily INTERNAL Assistant Manager Operations and Departmental Manager - Instructions constant interaction and working contacts Other Sales Staff - Working contacts - Daily Relationship with peer group has to be excellent He She has to be approachable and flexible at all times JOB CHALLENGES DIFFICULTIES To be able to work under pressure with a positive disposition To work extra hours when the situation demands To be highly responsible and professional at all times To maintain a strong link between the Sales Associates and the Management If anyone is interested please share your resume at ashwani grayindia in or 7011867274 Job Types Full-time Permanent Pay Up to 25 000 00 per month Benefits Provident Fund Work Location In person Speak with the employer 91 7011867274