Vice President

Job Description About HighLevel: HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. About the Role: With product and customer adoption accelerating, we're unifying three critical pillarsFront-End Platform, Data Platform, and Core Platform/Infrastructureunder a leader to drive consistency, reliability, and velocity. You will define the strategy, mentor the team, and own the platform roadmap from developer experience to production uptime while leading our new Data Residency initiative to keep customer data within required geopolitical boundaries. Ideal Candidate Profile: - A Technical Strategist: You have deep, hands-on experience with modern cloud-native ecosystems. You are not expected to code daily, but you can comfortably lead technical discussions on topics like: - Cloud Providers: AWS, GCP, or Azure - Infrastructure as Code: Terraform, Pulumi, or CloudFormation - Containerization: Kubernetes, Docker - CI/CD: Jenkins, GitLab CI, GitHub Actions, or similar - Data Technologies: Experience with data warehousing (e.g., Snowflake, BigQuery) and data orchestration (e.g., Airflow, dbt, Dagster) - Frontend Ecosystem: A solid understanding of the challenges in modern frontend development - A Product Thinker: You have a customer-centric approach and experience treating internal platforms as products. You know how to build a roadmap, prioritize effectively, and communicate with your users. - An Excellent Communicator: You can articulate a complex technical vision or strategy to both technical and non-technical stakeholders, generating buy-in and excitement across the organization. Responsibilities: - Platform Vision & Strategy: Craft and socialize a 1218-month roadmap that aligns business goals with engineering velocity. Prioritize paved roads for micro-frontends, micro-services, data pipelines, and infra services, and multi-region deployments to satisfy data-residency commitments - Front-End Platform: Build frameworks to drive consistency with reusable components and quality gates for Vue/TypeScript apps; eliminate repeated boilerplate and cut mean setup time - Data Platform & Residency: Standardize data ingestion, governance, lineage, and observability across MongoDB, Firestore, and Elasticsearch; introduce contract testing to guarantee schema compatibility. Roll out a data-residency architecture (e.g., multi-regional clusters, customer-pinning, encryption key isolation) that meets EU, US, and APAC requirements - Core Infra & Cloud: Own GKE clusters, networking, WAF/CDN, secrets, and Terraform/IaC; and cloud-cost optimization - DevEx & Reliability: Champion GitHub + Jenkins pipelines, progressive delivery, chaos experiments, and golden-path logging/open-telemetry standards - Security, Compliance & Data Residency: Partner with Security to embed SOC 2/HIPAA controls, shift-left scanning, and policy as code and regional compliance playbooks (GDPR, CCPA, PDPB, etc.) together with Legal/Security - People Leadership: Coach & grow the team of engineers (platform, SRE, data) to a high-trust, high-ownership culture - Stakeholder Communication: Translate platform metrics (lead-time, change-failure-rate, MTTR, cost) into actionable narratives for Engineering, Product, and Exec teams Requirements: - 15+ years total engineering experience, 5+ years leading platform/SRE/cloud teams for SaaS at scale - Proven success running multi-disciplinary platforms (frontend, data, infra) on a major cloud (GCP preferred) and Kubernetes - Hands-on depth with TypeScript/Node, container orchestration, Terraform/Helm, service meshes, and event-driven architectures - Demonstrated delivery of data-residency or multi-region architecturesexperience with GDPR-compliant EU clusters, US-only deployments, or similar - Track record of instituting CI/CD, contract testing, observability (Prometheus/Grafana), and chaos engineering - Comfort with regulated environments (SOC 2, HIPAA, or similar) - Excellent people-leadership and cross-functional communication skills; able to influence from board-level vision to code-level reviews. Foster a strong, inclusive engineering culture of ownership, collaboration, and operational excellence Bonus Points: - Experience managing managers and leading a multi-layered engineering organization - Experience with FinOps and driving cloud cost optimization initiatives - Familiarity with Vue, Vite, and monorepo tooling EEO Statement: At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.