Customer- Sales

Job Description Summary Position Summary Customer The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence. Position Summary Level: Consultant or equivalent As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements. Work you'll do: - Facilitate discovery sessions along with member firm counter parts with business users and product owners to understand and document detailed requirements related to Quote-to-Cash, pricing, and revenue recognition - Conducting stakeholder meetings to gather Lead-to-Cash requirements - Mapping business processescurrent state and future statefor quoting, pricing, billing, and revenue recognition - Lead fit-gap analysis to determine how Salesforce RCA can be configured to enhance and simplify quoting, contract lifecycle management, and billing operations - Translate complex business requirements into clear, actionable user stories and process flows in Salesforce RCA - Create necessary artifacts for clients/Deloitte repository like functional specifications, solution design documents - Facilitate backlog grooming, ensuring user stories are well-defined, prioritized, and estimate-ready for sprints. - Champion best practices in Agile user story writing, acceptance criteria, and refinement using tools like JIRA or ADO - Facilitate Sprint Planning, Prioritization and Estimating sessions with the Dev team - Collaborate with technical architects and developers to ensure correct implementation and integration. - Perform hands-on system configuration, testing, and demonstrations for stakeholders as part of the BA Review activity - Lead project workstreams or deliverables for Revenue Cloud deployments: planning, milestone tracking, dependency management - Conduct regular status updates, risk/issue management, and facilitate cross-functional meetings - Serve as a functional SME providing delivery quality assurance - Collaborate with Change Management Team to develop training materials and deliver workshops for end users on Revenue Cloud functionality and best practices - Support UAT, troubleshoot issues, and drive adoption of new features/processes - Stay current on Salesforce RCA releases and advocate for the adoption of latest platform innovations to support evolving business goals - Support asset development efforts from a functional standpoint - Help resolve specific client problems through innovation and use of Deloitte assets The team: Step into our Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutionsadvising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you'll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you're ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service Qualifications: Must Have Skills/Project Experience/Certifications: - 3+ years of experience for consultant on Revenue Cloud process track: Lead to Order, Product and Pricing, Order Management, and Invoice & Billing - Sharp analytical and problem-solving skills - Great domain knowledge to be applied for solution design and requirement mapping based on RCA platform - Should possesses functional working experience RCA Modules (Product Catalog Management & Hierarchies, Standalone & Bundle Products Qualification Rules, Guided Selling, Constraint Modelling Language, Product Inclusion & Exclusion Rules, Product Selling Model, Attributes & Categories) - Should have worked on Price & Cost Management (Pricing Procedures, Price Adjustment Schedules, Centralized Pricing Engine, Contract/ Partner Pricing, Usage Based Pricing & Transactional Journal Entries, Rate Card Management, Invoice & Billing Schedules) - Should have worked Approvals Management: Parallel, Sequential approvals & Smart Approval process - Must be aware of the Overall Quote & Order Management process and its interaction with downstream ERP system such as NetSuite, SAP S/4 Hana, SAP ECC - Experience with Project Management tools such as JIRA, ADO, Service Now etc Good to Have Skills/Project Experience/Certifications: - Salesforce Admin & Salesforce CPQ Specialist is preferred Education: - BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university Location: - Bengaluru/Hyderabad/Pune/Chennai/ Kolkata Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financiallyand live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 314773