Sr. Headcount Planner, Cxqo

DESCRIPTIONAmazon Go is a new kind of store with no lines and no checkout-you just grab and go Customers simply use the Amazon Go app to enter the store take what they want from our selection of fresh delicious meals and grocery essentials and go Check it out at amazon com go AWS Applications and Higher Level Abstractions Apps provides horizontal and industry vertical applications for business users with the same on-demand scalability reliability pay-as-you-go pricing and machine learning expertise that drive AWS services The AWS Applications group includes services such as Amazon Connect a cost-effective cloud contact center our End User Computing including Amazon Workspaces AppStream etc Marketing Tech Amazon Pinpoint and Autonomous Checkout and Biometric Identity Services Just Walk Out Amazon One for retail sports travel and other verticals We are looking for a Headcount Planner - who is passionate about customer experience thinks and acts globally a strong communicator and networker to build successful working relationships across worldwide Amazon Go network and has the edge to drive industry standard innovations The ideal candidate will need to possess a strong schedule optimization background that enables him her to manage quantitative planning to achieve productivity goals for the site possess analytical background that enables him her to manage global network planning experience a wide range of problem solving situations which are strategic to real-time to identify opportunities for improvement and is able to extensively use data collection for further analysis You should be comfortable exercising judgement and making decisions in an ambiguous environment Developing positive working relationships and utilizing strong influencing skills across multiple stakeholders will be key to success in the role You will need a keen eye for numbers and should excel at running planning and operations of all stake holders efficiently Technical issues shouldn t faze you You must be comfortable operating all of the systems tools and devices used on your team You will remove roadblocks for your team by guiding them on what issues should be escalated to support teams and what they can solve on their own You have a demonstrated history of thinking on your feet and identifying efficient short-term fixes while looking into a longer term solution You lead by example and are a role model when it comes to insisting on the highest standards and maintaining an atmosphere of respect for customers No task is beneath you You fully live the Amazon Leadership Principles and are passionate about helping your team do the same You have a high bar for quality and hold your team to the same standards This role requires candidates to be flexible to working in Night shifts and Rotational Week offs Key job responsibilities Working on a diverse project portfolio supporting CXQO Capacity Planning initiatives and strategy xc2 xb7 The successful candidate will work in lock step with multiple business teams CXQO Operations Global Outsourcing Program Management and Finance leadership xc2 xb7 Create optimized headcount and hiring plans for Amazon s CXQO business by managing trade-offs between Customer Experience Service Levels Employee Experience and Cost Effectiveness xc2 xb7 Partner with CXQO technology teams on new initiatives including launch of industry-leading decision support tools xc2 xb7 Create new reporting analytics opportunities by analyzing and understanding key planning processes xc2 xb7 Coordinate with Operations Global Outsourcing HR Recruiting and Finance teams to analyze historical data and forecast demand xc2 xb7 Support local site management teams to optimize staffing requirements xc2 xb7 Participate in global initiatives to cater to growing business needs xc2 xb7 Communicate and maintain vision Leadership Principles and culture with the team Written and verbal communication up to senior leadershipAbout the team Diverse Experiences Amazon values diverse experiences Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply If your career is just starting hasn t followed a traditional path or includes alternative experiences don t let it stop you from applying Why AWS Amazon Web Services AWS is the world s most comprehensive and broadly adopted cloud platform We pioneered cloud computing and never stopped innovating - that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses Work Life Balance We value work-life harmony Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture When we feel supported in the workplace and at home there s nothing we can t achieve in the cloud Inclusive Team Culture Here at AWS it s in our nature to learn and be curious Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences Ongoing events and learning experiences including our Conversations on Race and Ethnicity CORE and AmazeCon gender diversity conferences inspire us to never stop embracing our uniqueness Mentorship and Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer That s why you ll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional BASIC QUALIFICATIONS- 5 years of tax finance or a related analytical field experience - 3 years of product or program management product marketing business development or technology experience - Experience defining requirements and using data and metrics to draw business insights - Experience making business recommendations and influencing stakeholders - Experience with ExcelPREFERRED QUALIFICATIONS- Master s degree in supply chain management operations engineering analytics or related field - Experience with QuickSight dashboard and visual creation