Content Strategist

Our Client is one of the United States largest insurers providing a wide range of insurance and financial services products with gross written premium well over US 25 Billion P C They proudly serve more than 10 million U S households with more than 19 million individual policies across all 50 states through the efforts of over 48 000 exclusive and independent agents and nearly 18 500 employees Finally our Client is part of one the largest Insurance Groups in the world Team Function The Messaging and Knowledge Management Team manages both chat operations and enterprise knowledge systems ensuring agents and customers receive timely accurate support through AI-enhanced workflows Daily functions include maintaining and optimizing the knowledge base publishing updates via the WNS team managing chat routing and escalation flows overseeing content ingestion and chunking for GenAI and coordinating change management for tools like Google Chat and Ask Service Ops The team drives innovation by embedding Generative AI and Unified Search into agent and customer experiences enabling conversational search automated summarization and predictive prompts that reduce contact volume improve handle time and enhance self-service capabilities We are seeking a Content Strategist AI-Optimized with a strong foundation in user behavior analysis AI LLM capabilities and intuitive search experience design This role is pivotal in enhancing the effectiveness of AI-powered search tools by ensuring high-quality content minimizing hallucinations and improving user interaction through strategic prompt engineering and training Key Responsibilities Monitor AI search usage and performance metrics to identify patterns gaps and areas for improvement Analyze and troubleshoot poor AI outputs including hallucinations irrelevant results or misinterpretations Design and maintain a Golden Set of benchmark data questions for LLM testing and performance evaluation Collaborate with cross-functional teams to align content strategies with user needs and business goals Conduct user training sessions and create documentation to improve AI tool adoption and effective usage Leverage AI tools to streamline workflows generate content and analyze data for insights Maintain documentation and reporting using Microsoft Office and Google Workspace tools Requirements Total Work Experience 5 yrs to 9 yrs English Proficiency Intermediate Required Branch es of study Understands LLM Generative AI Google and Content Management Skills Required Content Management - Intermediate LLM Generative AI and Prompt Engineering - Must to have Excel - Advanced 7 Years LLM - Intermediate 4-6 Years Office Suite - Intermediate 4-6 Years Google and Google Gemini - Intermediate 4-6 Years - Must to have Benefits Competitive compensation and benefits package Competitive salary and performance-based bonuses Comprehensive benefits package Career development and training opportunities Flexible work arrangements remote and or office-based Dynamic and inclusive work culture within a globally renowned group Private Health Insurance Pension Plan Paid Time Off Training Development Note Benefits differ based on employee level About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future It is a responsible and diverse organization of over 340 000 team members in more than 50 countries With its strong 55-year heritage and deep industry expertise Capgemini is trusted by its clients to address the entire breadth of their business needs from strategy and design to operations fueled by the fast evolving and innovative world of cloud data AI connectivity software digital engineering and platforms The Group EUR22 5 billion in revenues in 2023