Urgent Zonal Manager

3 weeks ago

Mumbai, Maharashtra, India Strategic Talent Partner Full time
We're looking for a dynamic professional to manage a P&L role focused on delivering a world-class service experience to existing customers. The position emphasizes upselling premium packages, driving client retention, and ensuring customer satisfaction through a needs-driven service team. Additionally, you will execute strategic marketing initiatives to enhance client engagement and service outcomes.
• Drive business growth for both topline and bottom-line in the Zone.
• Develop and execute the annual operating plan, including revenue and cost forecasting.
• Achieve monthly, quarterly, and annual sales targets by generating revenue from existing paid members.
• Ensure timely delivery of services, maintaining high standards for client satisfaction.
• Analyze customer feedback to gather business intelligence, assess core service benefits, and ensure high client satisfaction.
• Establish a robust system for maximizing customer retention.
• Recruit, train, and develop a proactive, consultative client servicing team focused on delivering exceptional customer experiences. Key Skills:
• Expertise in client engagement and application of effective field sales strategies
• Strong problem-solving ability with quick decision-making under pressure
• Excellent verbal communication and active listening skills
• Strategic mindset with the ability to identify and create new business opportunities
• Proven team management and interpersonal capabilities
• Skilled in data analysis, reporting, and performance tracking
• Target-driven with a strong focus on achieving and exceeding goals
• Demonstrated leadership with the ability to inspire and guide large teams Experience and Education:
• MBA graduate with strong academics
• 7+ yrs. of experience in Sales / Servicing / Retention
• Preference for candidates with team handling experience of 100+ team members in last 4yrs

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