Senior Analyst-user Access Management

About MUFG Global Service MGS MUFG Bank Ltd is Japan s premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Bank s parent Mitsubishi UFJ Financial Group Inc MUFG is one of the world s leading financial groups Headquartered in Tokyo and with over 360 years of history the Group has about 120 000 employees and offers services including commercial banking trust banking securities credit cards consumer finance asset management and leasing The Group aims to be the world s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers serving society and fostering shared and sustainable growth for a better world MUFG s shares trade on the Tokyo Nagoya and New York stock exchanges For more informat About Us MUFG Bank Ltd is Japans premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Banks parent Mitsubishi UFJ Financial Group Inc MUFG is one of the worlds leading financial groups Headquartered in Tokyo and with over 360 years of history the Group has about 120 000 employees and offers services including commercial banking trust banking securities credit cards consumer finance asset management and leasing The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all of the financial needs of our customers serving society and fostering shared and sustainable growth for a better world MUFGs shares trade on the Tokyo Nagoya and New York stock exchanges MUFG Global Service Private Limited Established in 2020 MUFG Global Service Private Limited MGS is 100 subsidiary of MUFG having offices in Bengaluru and Mumbai MGS India has been set up as a Global Capability Centre Centre of Excellence to provide support services across various functions such as IT KYC AML Credit Operations etc to MUFG Bank offices globally MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas EMEA and Asia Pacific About the Role Internal Title Senior Analyst 5-8Yrs Experience Analyst 2-4Yrs Experience Reporting to Head of Cyber Security BU Location Bengaluru Job Profile Position details In this role you will be responsible for enforcing company policies and procedures related to identity and access management across MUFGs business Under this arrangement you will act and make decisions on behalf of MUFG Banks business subject to the same remit and level of authority and irrespective of the entity which employs you The candidate should have a good understanding of governance structures within the financial technology sector as well as knowledge of the key technical frameworks and audit requirements In addition the candidate is expected to have demonstrable communication and team-working skills The candidate should also be willing to provide ad-hoc support to the wider MUFG teams Roles and Responsibilities Be the subject matter expert and the reference point for the Access Management team Perform user access management by provisioning or de-provisioning user access Represent the team in meetings as required Innovative ideas to improve processes Knowledge of Access Review Attestation Management Folder access permissions Privileged access controls Closure of raised incidents Handling queries related password resets login issues etc Monitor the request queue team mailboxes review and follow SOP procedures to add edit or delete specific accesses for specific systems as requested Respond to general questions about access requests Follow up with required approvers stakeholders for approvals or clarifications through phone email or tickets Contribute to the Knowledge Management Database Record events and problems and their resolution in knowledge base SOP Read and review the standard operating procedures and required training materials Create additional documentation as needed to support the process Identify and suggest possible improvements on procedures Engage in knowledge transfer session for any newly on boarded application that comes under the scope of user access management Direct unresolved issues to the next level of support personnel Follow-up and update relevant trackers and systems Pass on any feedback or suggestions by customers to the Team Leader Creating KPIs for BAU processes Experience with Active Directory group management Knowledge of least privilege methodology with access permissions Job Requirements Excellent attention to detail and accuracy Strong problem-solving skills Excellent communication skills both written and spoken Proficiency in English Excellent interpersonal skills Customer-oriented and Customer focused Practical Access Review processes experience manual and automated The ability to multitask manage large workloads and tight deadlines A proactive motivated approach The ability to operate with urgency and prioritise work accordingly Strong decision-making skills the ability to demonstrate sound judgement Incident management resolution processes Good to excellent understanding of computer systems and other tech products Good to excellent practical experience of Microsoft Office Excel Word PowerPoint Knowledge and experience of scripting in PowerShell Knowledge of IAM tool preferably Oracle Identity Manager RSA IGL SailPoint etc Results driven with a strong sense of accountability Process driven A calm approach with the ability to perform well in a pressurized environment Experience working in IAM team Participate in IAM audit and review access control reports to identify potential risks Business facing experience Desired but not necessary Knowledge of SQL Queries Knowledge of Technical Cyber Security risk frameworks e g ISO27001 NIST FFIEC Experience of documenting IAM processes and procedures Flexibility in working in shifts if required Risk Management processes Issue management Bachelors Degree preferably a Technical Graduate or equivalent Equal Opportunity Employer The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race colour national origin physical appearance religion gender expression gender identity sex age ancestry marital status disability medical condition sexual orientation genetic information or any other protected status of an individual or that individual s associates or relatives or any other classification protected by the applicable laws