Identity & Access Management Analyst

Overview Connecting clients to markets - and talent to opportunity With 4 300 employees and over 400 000 retail and institutional clients from more than 80 offices spread across five continents we re a Fortune-100 Nasdaq-listed provider connecting clients to the global markets - focusing on innovation human connection and providing world-class products and services to all types of investors Whether you want to forge a career connecting our retail clients to potential trading opportunities or ingrain yourself in the world of institutional investing The StoneX Group is made up of four segments that offer endless potential for progression and growth Engage in a deep variety of business-critical activities that keep our company running efficiently From strategic marketing and financial management to human resources and operational oversight you ll have the opportunity to optimize processes and implement game-changing policies As an Identity Access Management IAM Operations Analyst for IT Risk and Security you will be assisting in maintaining a highly integrated Identity and Access Management program including operational activities provisioning de-provisioning access changes process management etc identity enforcement segregation of duties access reviews and access governance access auditing logging monitoring The role is heavily customer and ticket focused both through service incident fulfillment as well as directly with customers when needed An IAM Operations Analyst will work closely with engineers other information technology teams and business stakeholders to support and maintain an identity program that aligns the information security strategy and business goals Responsibilities Provide operation support for IAM products including day to day upkeep of systems and incident support ticket management Manage access to all designated systems and applications supported by StoneX throughout the user lifecycle Manage the identity lifecycle for StoneX accounts service accounts and other user credentials Create and update standard operating procedures documents Support compliance and audit initiatives by providing accurate access reports and evidence of control effectiveness Ability to use an incident management system to manage assigned requests incidents and document change evidence according to internal controls Participate in EIT Risk and Security projects where requested Coordinate with the Service Desk to ensure they have the rights and knowledge to triage and complete IAM requests and incidents where applicable Engage directly with customers when needed - providing services and troubleshooting issues Provide periodic on-call responsibilities via a rotational schedule Facilitates continuous adoption training communication and education of IAM capabilities functions and standards Identify gaps and assist with remediation of security controls policies procedures standards and processes to ensure alignment with organization standards strategies and regulatory requirements Qualifications To land this role you will need This individual must be capable of working independently in a task fulfillment and service-focused role Excellent communication strong organizational skills and attention to detail are essential Three years of hands-on information technology experience Experience with systems administration Windows server Active Directory Azure Entra resources file shares Microsoft Office 365 SaaS applications etc Basic knowledge in enterprise directory services and authentication authorization concepts Experience in one or more of the following technologies Active Directory Azure AD Okta ServiceNow or Saviynt Understanding of concepts such as identity lifecycle management least privilege single sign-on multi-factor authentication zero trust segregation of duties role-based access and privileged access management Excellent interpersonal skills presentation skills and verbal written communication skills Strong customer service abilities required Ability to work collaboratively with a broad range of staff both internal and external Strong desire to maintain and advance security and identity at StoneX Ability to interact positively and appropriately communicate with team members customers IT support staff and management Excellent verbal and written communication skills in both technical and non-technical subjects include the ability to communicate effectively at all levels of the organization What makes you stand out Excellent understanding and aptitude with ticketing information management and collaboration systems Ability to solve problems prioritize duties and assignments Ability to independently quickly and efficiently identify and solve technical problems that can affect a large number of customers Scripting experience such as PowerShell Knowledge of IAM tools such as Okta and Saviynt Experience with ServiceNow support software system