
Sr. Technical Program Manager, CET WW Concessions
3 days ago
Job Description
DESCRIPTION
Amazon.com is broadly recognized as number one in Customer Service in the US and abroad. At Amazon, we drive innovation and customer obsession into everything we do, and this is especially true in the Customer Engagement Technology (CET) department . We are at the forefront of customer experience, seeking to delight our customers in every interaction. We are among the world's largest customer service organizations, with tens of thousands of Customer Service Associates providing world-class support .
WW Concession, part of CET, develop and scale products and services that enable customers, CSAs, and Amazon employees to process concessions in an automated, secure and consistent way. Concessions are remediation issued to customers in response to a defect to rectify bad customer experiences and rebuild their trust. The product portfolio includes customer-facing experiences, automation products, policy system and concession issuance workflows at a global scale. We focus on robust architecture, world-class UX, and leverage our Big Data to drive insights and solutions through a myriad of applications.
We are looking for a talented and experienced Technical Program Manager who is excited to lead large cross-organizational projects and initiatives. In this role, you will work hands-on with engineering, leadership and Product Management teams to deliver results while fostering input and participation from all levels of the organization. You work on features that directly impact millions of Amazon customers. You will have the opportunity to provide direction to our businesses and guide the design of our systems based on realistic time lines and resource constraints. Success in this role requires you to think strategically. You will perform deep dive analytics on existing processes, identify where process and system improvements are needed, define the desired state solutions, and work through dependencies to establish key project milestones and business requirements. Join us and realize your potential for growth and development.
Key job responsibilities
The role requires you to be able to manage the overall software development life-cycle which includes the following responsibilities:
- Create, prioritize, communicate, manage, and execute roadmaps, project plans, and commitments.
- Report on status of development, quality, operations, and system performance to management.
- Work closely with engineers to architect and develop the best technical design and approach.
- Foster culture of continuous engineering improvement through feedback, and metrics.
- Partner with a diverse stakeholders to understand requirements, priorities, and processes.
- Propose and implement new projects or recommend system improvements.
- Have the obsession to drive a better customer experience through everything that we do here at Amazon.
- Bring innovative ideas to the table every day, in order to find better ways of accomplishing our customer objectives.
- Set clear, measurable quality goals for an organization in a data-driven way.
BASIC QUALIFICATIONS
- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
PREFERRED QUALIFICATIONS
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
India Amazon Music Full timeJob DescriptionDESCRIPTIONAmazon.com is broadly recognized as number one in Customer Service in the US and abroad. At Amazon, we drive innovation and customer obsession into everything we do, and this is especially true in the Customer Engagement Technology (CET) department . We are at the forefront of customer experience, seeking to delight our customers in...
-
India Amazon Music Full timeJob DescriptionDESCRIPTIONRBS Retail Efficiency team is looking for Sr. Program Manager to drive defect elimination for WW Retail under Retail Efficiency program. In this role, you will be expected to partner with upstream tech and retail teams to drive automation and efficiency. This role will closely work with senior leadership team in Retail WW to drive...
-
Sr. Program Manager, RBS
2 weeks ago
India Amazon Music Full timeJob DescriptionDESCRIPTIONRetail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports...
-
Program Manager
2 weeks ago
India Amazon Music Full timeJob DescriptionDESCRIPTIONAmazon's WHS Central Programs team (IN) is seeking a skilled and motivated Program Manager to assist in the management and execution of the WHS programs worldwide. This provides an opportunity to join a team that is continuously evolving and growing. Team supports WW WHS programs to drive injury prevention and risk management. The...
-
Sr. Technical Program Manager
16 hours ago
India Amazon Music Full timeJob Description Description Are you a seasoned Technical Program Manager who thrives on orchestrating complex, high-impact initiatives across multiple teams Do you have a passion for translating strategic vision into flawlessly executed technical programs Join our Seller Fees Tech organization and lead critical expansion efforts that will shape the 3P...
-
Sr Technical Program Manager
2 weeks ago
India Amazon Music Full timeJob DescriptionDESCRIPTIONAre you looking for an opportunity to create a new supply chain product We are a startup team working working to enable organizations across the world with reliable, cost effective and flexible end-to-end supply chain solutions, to help them scale, succeed and offer best in class experience to their customers.We are looking for tech...
-
▷ (Apply Now) Design Engineer- Concession
3 days ago
Bengaluru, India AXISCADES Full timeJob Description Company Profile: AXISCADES is a leading, end to end engineering solutions and product company. We bring expertise that caters to the digital, engineering, and smart manufacturing needs of large enterprises. With decades of experience in creating innovative, sustainable, and safer products worldwide, AXISCADES delivers business value across...
-
(Apply Now) Training Program Manager
3 days ago
India Microsoft Full timeJob Description Do you want to be part of a team that is driving Microsoft's worldwide technical skills enablement, strategy and execution The WW Learning (WWL) team is learner obsessed, and our mission is to build an enthusiastic learning culture based on industry-leading innovation and aligned for measurable business impact. Learning is a critical lever...
-
Data Engineer II, WW FBA Central Analytics
16 hours ago
India Amazon Music Full timeJob Description Description Worldwide Fulfillment by Amazon (WW FBA) empowers millions of sellers to scale globally through Amazon's leading fulfillment network. FBA sellers deliver fast, reliable Prime-eligible shipping and hassle-free returns to customers worldwide-enabling them to focus exclusively on business growth while Amazon handles operational...
-
Retail Defect Elimination Manager
2 weeks ago
India beBeeDefectElimination Full time ₹ 1,50,00,000 - ₹ 2,35,00,000Defect Elimination LeadJob Description:Drive the elimination of defects in WW Retail under the Retail Efficiency program. Partner with upstream tech and retail teams to design solutions for WW Stores, closely working with senior leadership to deliver on business KPIs.Candidate Profile:The ideal candidate will have 8+ years of experience in Vendor Management...