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Customer Care Executive

4 weeks ago

Chandigarh, Chandigarh, India Rentokil Initial Full time

About Rentokil PCIRentokil PCI is the leading pest control service provider in India A Rentokil Initial brand Rentokil PCI was formed in 2017 through a joint venture JV between Pest Control India the number one pest control company in India and Rentokil the world s leading pest control brand Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India For more details About the Role CCE Sr CCE will be a forerunner in establishing a positive connection with customers understand the issues and provide a resolution to the best of his her capabilities The incumbent will also be responsible to achieve business requirements as per the KPI defined for the role Requirements Job Responsibilities xe2x97x8f Maintain Effective Customer Contact Management xe2x97x8f Be a catalyst in solving customer related issues xe2x97x8f Coordinate with different stakeholders to achieve the common objective xe2x97x8f Maintain fair updates on interaction with customers in the company systems xe2x97x8f Increase revenue from existing customers through renewal of services as per set targets xe2x97x8f On Time Renewal submission To maximise conversion of renewals into orders xe2x97x8f Client retention for the associated branch branches as per business requirement xe2x97x8f Follow-up and coordinate with Back Office SP OE OM and BM for the timely service scheduling and on time service delivery by the Branch Operation Team Ensure proper followup 3 months prior to the expiry of the contracts xe2x97x8f Ensure all the collections are completed for the contracts made xe2x97x8f Adhere to the process and procedure defined for the customer care role Key Result Areas xe2x97x8f Achieve customer satisfaction xe2x97x8f Maintain high level customer conversionxe2x97x8f Meet Monthly Quarterly and Yearly set Goals xe2x97x8f Upselling Cross Selling of services and products xe2x97x8f Lead generation from existing customers xe2x97x8f Timely Terminations and Customer Revival Competencies Skills essential to the role xe2x97x8f Excellent communication convincing skills xe2x97x8f The patience and ability to engage customers in conversation xe2x97x8f Good sales ability xe2x97x8f Excellent interpersonal and problem solving skills xe2x97x8f The ability to handle rejection and stress in soliciting customers Educational Qualification Other Requirement Graduation Benefits What can you expect from RPCI Our values lie at the core of our mission and vision We believe that it s our people who make our company what it is We believe in Safety Integrity Innovation Learning Development Open Transparent Performance Orientation DEI statement At RPCI we believe in commitment to build an inclusive varied workplace welcoming to people of all backgrounds