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Customer Care Executive

1 month ago

Chandigarh, Chandigarh, India AS Consultancy Full time
Need Customer Care Executive (CCE) for voice process, freshers can be considered Position Overview The Customer Care Executive (CCE) – Voice Process is responsible for managing direct interactions with customers over the phone to resolve queries, provide product/service information, handle complaints, and ensure overall customer satisfaction. This role plays a vital part in enhancing customer loyalty and maintaining a professional brand image through effective verbal communication. CCE – Voice Process may involve inbound support (receiving calls for assistance, technical help, billing, etc.) or outbound communication (tele-calling for feedback, lead generation, reminders, or upselling). The role requires a customer-centric approach, active listening skills, and the ability to work efficiently in a high-volume call environment.Answering Inbound Calls: Responding to customer calls, providing information, and resolving queries. Providing Customer Support: Troubleshooting customer issues, offering guidance, and ensuring a positive experience. Handling Complaints: Effectively addressing customer concerns and complaints, striving for resolution. Making Outbound Calls: Contacting customers for various reasons, such as follow-up or promotional activities. Providing Accurate Information: Ensuring customers receive correct and up-to-date information about products or services. Maintaining Customer Relationships: Building rapport with customers and fostering positive interactions. Meeting Quality Standards: Adhering to call protocols and quality standards to ensure consistent service delivery. More information about this Customer Care Executive - Voice Process JobPlease go through the below FAQs to get all answers related to the given Customer Care Executive - Voice Process jobWhat are the job requirements to apply for this Customer Care Executive - Voice Process job position? Ans: A candidate must have a minimum of fresher as an Customer Care Executive - Voice Process What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: BA What are the salary requirements for this job? Ans: The salary range is between 20000 and 25000 Monthly. The Salary will depend on the interview. This Customer Care Executive - Voice Process is a Full Time in Chandigarh, Delhi. What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Care Executive - Voice Process is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Care Executive - Voice Process position? Ans: There are immediate 1 job openings for Customer Care Executive - Voice Process in our Organisation.

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