Day Shift, E Mail Chat Process

3 weeks ago

Hyderabad Bengaluru Chennai, India Creative Hands Hr Full time
Job Description

Key Responsibilities:

- Respond to customer queries via email and chat in a timely and professional manner.
- Provide accurate information regarding products, services, orders, billing, or technical issues.
- Resolve complaints and follow up with customers as required.
- Maintain a high level of accuracy and attention to detail while entering data.
- Adhere to customer service and quality standards.
- Escalate unresolved or complex queries to the relevant department or supervisor.
- Maintain records of interactions in the CRM or support system.

Eligibility & Requirements:

- Qualification: 12th pass or any graduate.
- Freshers are welcome; prior experience in BPO/email/chat support is a plus.
- Excellent written communication skills in English.
- Typing speed of at least 3035 words per minute with good accuracy.
- Basic computer knowledge and familiarity with MS Office or Google Workspace.
- Ability to multitask and work in a team environment.
- Willingness to work in a fixed day shift (e.g., 9 AM 6 PM or 10 AM 7 PM).

Preferred Skills:

- Prior experience in e-commerce, banking, or technical chat/email support.
- Familiarity with CRM or ticketing tools like Zendesk, Freshdesk, or Salesforce.
- Strong problem-solving and decision-making skills.
- Customer-first mindset with a calm and professional attitude.

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