▷ (10/11/2025) Online Reputation Management
3 days ago
Job Description Job Title: ORM Executive Location: Koregaon Park, Pune Department: Marketing / Customer Experience Reports To: Brand & CX Manager Role Overview The ORM Executive will be responsible for managing and enhancing Palmonas online reputation across all digital touchpoints. This includes proactively monitoring brand mentions, responding to customer queries and reviews, managing escalations, and ensuring brand voice consistency across platforms like Instagram, Facebook, Google Reviews, and marketplaces. Key Responsibilities 1. Reputation Monitoring & Response Management - Monitor and track brand mentions, reviews, and comments across all digital platforms (social media, Google, marketplaces, forums, etc.). - Respond promptly, empathetically, and in brand tone to customer feedback, complaints, and inquiries. - Identify potential risks or PR escalations early and work with CX and PR teams to resolve them. 2. Escalation & Issue Management - Coordinate with internal teams (Customer Service, Operations, Retail, and Logistics) to resolve customer concerns efficiently. - Maintain an escalation tracker with timelines and resolution updates. - Ensure timely closures of negative cases and convert them into positive brand experiences. 3. Analytics & Reporting - Prepare weekly and monthly reports on brand sentiment, response time, and customer satisfaction trends. - Analyze recurring issues to recommend process improvements. - Track competitor sentiment and share actionable insights with the marketing and CX teams. 4. Content & Community Engagement - Collaborate with social media and content teams to ensure responses reflect Palmonas brand personalitymodern, aspirational, and customer-first. - Engage with loyal customers and influencers to strengthen brand advocacy. - Identify and leverage opportunities to highlight positive stories and testimonials. Skills & Competencies - Strong written and verbal communication (English + Hindi) - Empathy and problem-solving orientation - Attention to detail and sense of urgency - Knowledge of ORM tools like Sprinklr, Hootsuite, Brandwatch, or native platform analytics - Basic understanding of social media trends and D2C customer journeys - Ability to handle multiple conversations with calm professionalism
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Content Writing Internship in Rohini
1 week ago
Delhi, India Online Reputation Manage Full timeJob Description Selected Intern's Day-to-day Responsibilities Include - Researching and writing high-quality content like product descriptions, user manuals, website content, etc. - Optimizing content for search engines using keywords, meta tags, and other SEO techniques - Collaborating with other teams, like designers and developers, to align content with...
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IN Online Reputation Manager
4 days ago
India Fintech Farm Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout RoarbankRoarbank is a digital banking platform launched by Unity SFB in cooperation with Fintech Farm, a global neobanking technology provider, in early 2025. Our mission is to become a leading consumer digital bank in India by delivering an outstanding user experience and robust banking solutions.Role Overview As our Online Reputation Manager, you...
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▷ (10/11/2025) Relationship Manager
3 days ago
Vadakara, Vatakara / Vadakara, India Nika Online Pvt Ltd Full timeJob Description Company Description Nika Online Pvt Ltd is an Internet company offering a variety of platforms accessible from the comfort of your home. Its flagship brand, waytonikah.com, is the largest matrimonial website for the global Muslim community. The company delivers matchmaking, marriage-related, and e-commerce services through its websites,...
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▷ [10/11/2025] Marketing Lead
3 days ago
Pune, India YouthPower Technosoft Pvt Ltd Full timeExperience: 5–7 years Location: Pune (Preferred) Reporting to: Chief Business Officer (CBO) Type: Full-time | Individual Contributor (with future team leadership path) The Role This is a hands-on, full-stack marketing role with equal emphasis on planning and execution. You’ll drive initiatives that strengthen brand penetration, elevate awareness, and...
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Coordinator ,Business Listings
4 days ago
Hyderabad, India Hybrid Reputation Full time ₹ 10,00,000 - ₹ 20,00,000 per yearAbout ReputationReputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business'...
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Online Reputation Management
3 days ago
Pune, Maharashtra, India PALMONAS Full time ₹ 4,50,000 - ₹ 7,50,000 per yearJob Title:ORM ExecutiveLocation:Koregaon Park, PuneDepartment:Marketing / Customer ExperienceReports To:Brand & CX ManagerRole OverviewThe ORM Executive will be responsible for managing and enhancing Palmonas' online reputation across all digital touchpoints. This includes proactively monitoring brand mentions, responding to customer queries and reviews,...
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Hyderabad, India NxtWave Full timeJob Description - Online Reputation Management (ORM) Associate Job Overview We are seeking a proactive and detail-oriented Online Reputation Management Associate to build, protect, and enhance our brand's image across digital platforms. The role focuses on monitoring online sentiment, fostering positive engagement, and handling brand-related concerns with...
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Walkin Drive @ Euroschool Kharadi On 11 Jan 2025
44 minutes ago
Kharadi, Pune, Maharashtra, India EuroSchool Kharadi Full time#Pre-Primary Teachers (Full Time) Graduate with B.Ed/ECCED & min 2 years of experience in a reputed school Primary Teachers-PRT(Full Time) Graduate with B.Ed & min 2 years of experience in CBSE school Middle School Teachers-TGT (Full Time) Graduate with B.Ed & min 3 years of experience in CBSE school Language Teachers (Full Time) Hindi, Marathi, French...
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India Shooting Stars Foundation Full time---------------------------------------------------------------------------------------------- We need to fill this position by Nov 9 2025 ONLY those who fill the questionnaire below will be considered (will take about 20-30 min to apply) https://forms.gle/rFcU1kh9AJz8SJsn8 If you dont fill the above google form, we are unable to consider you for the...
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Senior Full Stack Software Engineer
3 days ago
Hyderabad, India Hybrid Reputation Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWhy Work at Reputation?Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. Reputation is...
