▷ High Salary Online Reputation Management Associate

2 days ago


Hyderabad India NxtWave Full time

Job Description - Online Reputation Management (ORM) Associate Job Overview We are seeking a proactive and detail-oriented Online Reputation Management Associate to build, protect, and enhance our brand's image across digital platforms. The role focuses on monitoring online sentiment, fostering positive engagement, and handling brand-related concerns with professionalism and agility. Key Responsibilities - Problem Resolution - Develop and implement protocols for addressing customer feedback and resolving issues efficiently. - Act as the primary contact point during brand-related concerns, ensuring quick communication and escalation to relevant teams. - Coordinate with internal departments to ensure prompt issue resolution and maintain brand integrity. - Growth & Brand Building - Strategically build and manage communities on platforms such as Reddit and Quora. - Manage Google Maps listings for all registered business locations. - Develop and execute content and engagement strategies for LinkedIn to strengthen brand presence. - Identify and participate in relevant online discussions to promote a positive brand image. - Monitoring & Reporting - Track brand mentions, sentiment, and keywords across digital channels using social listening tools. - Monitor and analyze daily reviews, comments, and postsboth positive and negative. - Generate regular performance and sentiment reports with actionable insights for internal teams. - Provide data-backed recommendations to enhance public perception and customer trust. Qualifications - Exceptional written and verbal communication skills with the ability to adapt tone across various platforms. - In-depth understanding of Reddit, Quora, LinkedIn, and YouTube community dynamics. - Strategic mindset with the ability to balance crisis management and brand building. - Working knowledge of SEO principles and Search Engine Reputation Management (SERM). - High level of professionalism, discretion, and judgment in handling sensitive situations. Education & Experience - Bachelor's or Master's degree in Marketing, Communications, Public Relations, or a related field. - 6 months2 years of experience in Online Reputation Management, Social Media Management, or Digital PR. - Familiarity with social listening and reputation management tools such as Brand24, Mention, or Google Alerts. - Experience or case studies in reputation management or crisis communication is an added advantage. Why Join Us - Be part of a dynamic team shaping the brand's digital presence. - Gain hands-on experience in community engagement, brand strategy, and ORM tools. - Opportunity to contribute directly to brand trust and visibility in a fast-evolving digital landscape.



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