BPO Team Lead

4 days ago

Gurugram India NTT DATA North America Full time

Job Description

Position Title: Supervisor/Team Lead, Financial Transactions and Reconciliation

Status: Full Time Work from Office

Hours: Monday Friday, 9:00am - 5:00pm EST

Rate of Pay: Competitive salary based on experience and qualifications

Key Responsibilities:

Team Management:

- Supervise and lead a team of Financial Transactions Analysts and Settlement and Reconciliation Analysts.
- Provide guidance, training, and support to team members to ensure high performance and professional development.
- Conduct regular team meetings to review performance, address issues, and communicate updates.

Variance Monitoring and Resolution:

- Oversee the identification, monitoring, and tracking of variances to ensure timely resolution.
- Ensure all reconciliations are supported with detailed documentation on a daily basis.

Reconciliation and Reporting:

- Supervise the preparation of bank and account reconciliations.
- Ensure the accuracy and completeness of general ledger maintenance.
- Oversee daily reconciliation of client bank accounts, ensuring all transactions are properly supported.
- Ensure timely transfer of funds and maintenance of ongoing reconciliations.
- Ensure reporting to clients is completed within SLA requirements.

Financial Transaction Management:

- Oversee the application of postings and reversals of financial transactions.
- Ensure thorough analysis and decision-making based on financial information.
- Supervise investigation activities related to payments and adjustments.
- Manage correspondence related to financial transactions.

Additional Duties:

- Support convenience cheque processing.
- Perform other related duties as assigned by senior management.

Qualifications and Requirements:

Educational Background:

- Post-secondary education in accounting or finance preferred.

Experience:

- Minimum of 5 years of accounting experience in a banking environment or accounts receivable position.
- Previous supervisory experience in the financial sector is an asset.
- Fluent in English; proficiency in French is an asset.

Skills and Competencies:

- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Excel and all Microsoft Suite Applications.
- Demonstrated ability to work within time constraints and manage multiple priorities.
- Excellent communication and interpersonal skills.
- Highly motivated with the ability to work independently and as part of a team.
- Demonstrated ability to implement change efforts and drive continuous improvement.
- Willingness to pursue continuous learning and self-development.

Additional Information:

- This role requires adherence to established departmental escalation procedures and quality standards defined by the client.
- The position offers opportunities for professional growth and development within the Credit Card Operations department.

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