Technical Onboarding Manager

3 days ago

Gurugram India Rackspace Technology Full time

Job Description Technical Onboarding Manager Exp - 3-5yrs Notice Period - Less than 30days only Job Summary We areseekinga detail-oriented and customer-focused Technical Onboarding Manager to lead the onboarding experience for ourcustomer. This roleis responsible forensuring a smooth, efficient, and technically sound onboarding process, enabling customers to quickly realize value from our products and services. Key Responsibilities - Design and execute onboarding plans tailored to customer needs, ensuring technical readiness and alignment with business goals. - Coordinate cross-functional teams (Sales, Product, Engineering, Support) to deliver onboarding projects on time and within scope. - Guide customers through product setup, configuration, integration, and initial usage, ensuring technical success. - Develop onboarding documentation, technical guides, and training materials to support scalable onboarding. - Act as a trusted advisor to clients,identifyingopportunities to improve adoption and satisfaction. - Collaborate with Product and Engineering teams to relay customer feedback and influence product improvements. - Track onboarding KPIs (e.g., time-to-value, activation rate) and continuouslyoptimizethe onboarding process. Qualifications - Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). - 3+ years of experience in technical onboarding, implementation, or customer success roles. - Excellent communication, presentation, and interpersonal skills. - Proven ability to manage multiple projects and stakeholders simultaneously. Preferred Skills - Familiarity with Agile methodologies. - Experience in onboarding enterprise clients. - Ability to translate complex technical concepts into simple, actionable steps. - Passion for customer success and continuous improvement.

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