MSSP Onboarding

MSSP Onboarding & Enablement Consultant (Cyber Security + MSS)Job Type: Full-TimeLocation: Noida / Singapore (SGT timezone alignment)WORK FROM NOIDA OFFICE, PLEASE DON'T APPLY IF YOU ARE LOOKING FOR HYBRID OR WORK FROM HOME Short notice period or immediate joiners are preferred. Job OverviewWe are seeking a versatile and customer-centric MSSP Onboarding & Enablement Consultant to lead onboarding efforts across both Security Operations (SOC) and Managed IT Services (MSS).This role is pivotal in ensuring seamless integration of Microsoft 365, Azure, Microsoft Sentinel, Defender XDR, and related services into MSSP customer environments.The ideal candidate will possess:Deep technical expertiseStrong consulting skillsAbility to deliver onboarding excellence across both security and IT domainsKey Responsibilities1. Unified Onboarding Execution (SOC + MSS)Lead onboarding of MSSP customers to:Microsoft Sentinel, Defender for Endpoint, Defender for Identity, Defender for Office 365Microsoft 365 (Exchange, SharePoint, Teams, Intune), Azure (VMs, Entra ID, networking)Coordinate onboarding activities across SOC and MSS teams, ensuring consistent documentation, SLA alignment, and escalation workflows.2. Customer Enablement & Process SharingConduct onboarding workshops and walkthroughs for SOC and MSS services.Present MSSP operational workflows, escalation matrices, and SLA/OLA expectations.Act as a trusted advisor during onboarding and early operations to ensure customer readiness and satisfaction.3. Documentation & Guide DevelopmentCreate and maintain onboarding guides for:Log source integration (firewalls, endpoints, cloud services)Device registration and policy enforcement (Intune, Entra ID)Alert taxonomy, escalation matrix, and ticketing workflowsMicrosoft 365 user onboarding and support proceduresMaintain onboarding playbooks, SOPs, and customer-facing documentation.4. Integration & AutomationAutomate onboarding tasks using PowerShell, KQL, Microsoft Graph API, and Logic Apps.Collaborate with JIRA Service Management consultants to align ticketing workflows with onboarding milestones.Support automation of device onboarding, RBAC configuration, and alert enrichment.5. Governance, SLA & Compliance AlignmentEnsure onboarding processes comply with ISO 27001, SOC2, NIST frameworks.Align onboarding deliverables with contractual SLAs and OLAs.Support audit readiness through documentation and process standardization.6. Cross-Team CollaborationWork closely with:SOC Analysts & Automation Engineers for security onboardingIT Support Engineers & Team Leads for Microsoft 365/Azure onboardingService Delivery Managers for customer engagement and SLA alignmentRequired Skills & QualificationsEducationBachelor's degree in Cybersecurity, Information Systems, or related fieldCertificationsRequired: Microsoft Certified: Security Operations Analyst AssociatePreferred:Microsoft Certified: Defender XDRIntune AdministratorAzure Administrator (AZ-104)ITIL FoundationTechnical SkillsStrong hands-on experience with:Microsoft Sentinel, Defender EDR/XDR, KQLMicrosoft 365 (Intune, Exchange, Teams, SharePoint), Azure (VMs, Entra ID)Familiarity with onboarding automation using PowerShell, Graph API, and Logic Apps