MT-OM (28/09/2025)

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Manager, Claims
In this role you will be responsible for adjust and authorize claim settlements and fees within designated individual authority limits. Provide a prompt and responsive service to clients and brokers and work closely with, whilst monitoring the performance of, external service providers and raise any issue which may occur to ensure data is accurate.
Responsibilities
.Pharma Industry experience is preferred.
.Candidate should have knowledge transition experience in OTC domain
.Hands-on experience in managing daily operation of Claims & Deductions Management and knowledge of its upstream and downstream
.Preference to be given if candidates have hand-on experience in SAP and Salesforce ERP
.Knowledge of foreign language (Spanish/French/German etc.) would be an added advantage
.Capacity planning, scheduling the workload and right prioritization to reduce cycle time and to increase productive utilization of man hours
.Project planning and implementation in areas of cost reduction and improving efficiency
.Managing the day-to-day operations of new business initiatives & customer service
.Ensures the selection, orientation, development, and retention of a sufficient number of qualified staff to carry out the responsibilities
.Managing and mentoring people Responsible for maintaining the SLAs & metrics of databases of the teams Stack ranking analysed every quarter to evaluate performance
.Identify training needs through people interactions, evaluations, review and issue analysis across the teams and ensuring trainings are conducted at regular intervals
.Managing Team functions viz planning, recruitment, selection & performance management (including performance / quality evaluation) for all employees in the team
.Leading, mentoring & monitoring team members to ensure efficiency in product knowledge, process operations & meeting of individual & group targets
.Used the Lean Six Sigma/ BPMS/Six Sigma approach to streamline the Quality Process
.Ensuring that teams adhere to the quality tools & procedures [FMEA, Quality Checklist and RCA]
.Address questions from auditors such as ISO, FDA, Division, and Corporate
.Ensures optimization of operations through focused, continuous improvement
.Developed and shared the MIS reports for the work done by Genpact and setup the Monthly Governance meeting with the stakeholders
.Business Continuity Plans in case of emergency to ensure work is not affected Ensures all SOP%27s and policies are functionally accurate, and all associates are thoroughly trained and 100% compliant
.Responsible for following Good Documentation Practices (GDP) as outlined in SOP

Qualifications we seek in you
Minimum qualifications
.Bachelor's Degree or equivalent formal education qualification
Preferred qualifications
.Relevant related experience
.Completion / progress towards recognized Industry qualification e.g. ACII
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.