Voice calling agent

4 weeks ago


Nashik, Maharashtra, India Impact Hr Km Solutions Full time
Job Description

A Voice Calling Agent, also known as a Call Center Agent, is a professional who handles a high volume of inbound and/or outbound calls. This role is crucial for a company's customer service, sales, and support functions. They are the primary point of contact for customers, providing information, resolving issues, and ensuring a positive brand experience over the phone.

Key Responsibilities

- Handling Calls: Answering a high volume of incoming calls or making outbound calls to customers and prospects.
- Customer Service: Addressing customer inquiries, resolving complaints, and providing information about products or services.
- Sales/Lead Generation: Persuading customers to purchase products, generating sales leads, and following up on sales inquiries.
- Data Entry: Accurately documenting all call details, customer information, and outcomes in a CRM (Customer Relationship Management) system.
- Problem-Solving: Diagnosing and resolving customer issues by applying company policies and procedures.
- Product Knowledge: Maintaining a thorough understanding of the company's offerings to effectively assist customers.

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