AI Driven Process Automation Specialist

2 days ago

Nashik, Maharashtra, India beBeeArtificial Full time ₹ 90,00,000 - ₹ 1,20,00,000
ServiceNow AI Agent Engineer

Accelyst is an innovative consultancy leveraging a unique catalog of industry-specific agents and leading-edge AI platforms to deliver tangible, integrated, secure and ROI-optimized solutions.

Our team combines deep industry and technical expertise to enable rapid deployment of innovative AI-driven capabilities that augment and automate client workflows for employees, customers, prospects, and investors.

Why This Role?

Join us as we leverage AI-driven technology to make a positive impact. Our leadership fosters a nimble, client-focused environment minimizing bureaucracy to enhance delivery and professional growth. You'll work on complex AI projects that challenge and inspire, meeting high client expectations.

Role Overview

We are seeking a ServiceNow AI Agent Engineer to support the implementation of ServiceNow AI Agents at healthcare payer clients. This role requires deep expertise in the ServiceNow platform, AI Agent Studio, and integration of AI/ML models with enterprise workflows. You will work with cross-functional teams to design, configure, and deploy intelligent ServiceNow Agents that enhance automation, service delivery, and analytics capabilities.

Key Responsibilities:

  • Configure and customize ServiceNow AI Agents using AI Agent Studio (no-code/low-code environment).
  • Develop workflows, subflows, and process automation within ITSM, CSM, HRSD, and SecOps modules.
  • Integrate ServiceNow AI Agents with external systems using Integration Hub, APIs, and Workflow Data Fabric.
  • Enable AI Agents to call external tools and interact with LLMs, databases, or third-party AI models.
  • Write and optimize JavaScript and ServiceNow scripts to extend AI Agent functionality.
  • Leverage RaptorDB Pro for high-performance data processing.
  • Utilize AI Control Tower and AI Agent Orchestrator for multi-agent coordination, guardrails, and governance.
  • Monitor performance using ServiceNow analytics and ensure compliance with organizational and regulatory policies.

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