Sm - Prime Services Operations Gbs, Market Ops

Job Summary The Senior Manager is responsible for end to end working of the clearing operation activities in GBS This position is required for the management of key Operational activities and to support clients to deliver the right level of client service and engaging with stake holders for all clearing activities Strategy Operations role on supporting Clearing business on the below areas Financial markets products e g - Rates FX Trade lifecycle management Accounting and settlements Reconciliation Understanding on Derivative Clearing Prime services Margining Collateral Management Brokerage Operation Risk framework Understanding the breadth and complexity of the regulatory environment across our global footprint Business Responsible for serving as primary contact for clearing clients and internal staff for advice enquiries complaints and any other service issues Deliver excellent service against agreed service standards and in line with client satisfactions criteria Build strong working relationships with our priority clients Work together with key internal stakeholders to solve any client issues timely with no minimal escalation and identify opportunities to improve overall service for the clients Long lasting relationships and good rapport with premium clients for better client experience Identify opportunities for service improvement based on useful metrics and demonstrate results Key Responsibilities Processes Primary contact person supporting clearing business across wide range of FM products in terms of providing solutions enquiries complaints resolving of discrepancies and transactional errors highly automated standardized scalable Collateral Management Trade and cash flow Reconciliation and investigation Nostro Balance reconciliation and investigation Handling Exception Cash management Payment Accounting Daily weekly Monthly Control Reporting Working on MIS Adhoc reporting Responding to email queries from various key business stakeholders User Acceptance Testing UAT User Verification Testing UVT Be an active vocal member of workshops discussions and working groups Working with Operational risk and ensuring all controls are followed and risk highlighted and mitigated Working with Product owner on new business onboarding and automation of the process Ensuring daily business activities are carried out by the team in a timely manner Ensure operating instructions are reviewed and updated checklist signed and all escalations done to the senior management People Talent Coach team members and developing necessary skills to get the results Identify team goals and evaluate the team progress Resolve any conflicts Organise team initiatives Risk Management Knowledge on Operation Risk framework Understanding the breadth and complexity of the regulatory environment across our global footprint Awareness in Operational Risk Working with Operational risk team and ensuring all controls are followed Any risk are highlighted and mitigated Governance Ensure the organisation adherence to regulatory and internal policies managing risk and maintaining a robust risk framework Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders Front office Client Service team Ops Risk other back-office teams Other Responsibilities Embed Here for good and Group s brand and values in Perform other responsibilities assigned under Group Country Business or Functional policies and procedures Multiple functions double hats Skills and Experience Microsoft Tools Qualifications Prior working experience in financial market operations and Strong product background of FX Derivatives Futures Prior Work experience performing reconciliations for financial market products Identify and build strong effective relationships with both the business and technology stakeholders across global offices Ability to handle pressure and conflicting priorities English language completely fluent and strong communication skills Awareness in Operational Risk Ability to work with different Microsoft tools Excel Word PowerPoint About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 38119