Urgent Search Director, Operational Improvement, Global Business Services

2 weeks ago


Delhi, Delhi, India Kroll Full time
Job Description

Day-to-day responsibilities but not limited to:

Strategic Transformation Leadership

- Design and execute transformation roadmaps aligned with business priorities
- Lead initiatives across various verticals in GCC
- Drive operational excellence through process reengineering and digital enablement
- Work with cross functional teams and ability to drive change
- Identify and enable implement digital solutions
- Collaborate with technology teams to build scalable platforms and automation frameworks

Stakeholder Engagement & Governance

- Partner with global stakeholders, GCC leaders to co-create transformation strategies
- Establish governance structures for initiative tracking, reporting, and risk mitigation
- Act as a change agent to foster a culture of innovation and continuous improvement

Capability Building & Impact Measurement

- Build domain-specific capabilities within GCC through training, certifications, and knowledge sharing
- Define KPIs and success metrics for transformation programs (e.g., cost savings, cycle time reduction, risk mitigation)
- Monitor initiative performance and ensure timely delivery of outcomes.

Essential Traits:

- 12- 15+ years of experience in finance and risk advisory, consulting, or transformation leadership roles
- MBA or equivalent advanced degree preferred
- Proven success in leading digital transformation initiatives across global teams or shared services
- Excellent communication, stakeholder management, and program governance skills
- Strategic thinker with hands-on execution capability
- Deep curiosity about emerging technologies and their application in finance and risk
- Ability to influence senior stakeholders and drive consensus
- Resilience and adaptability in fast-paced, matrixed environments

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