Apply Now Customer Service

1 week ago

Gurgaon Haryana, India NatWest Group Full time

Join us as a Customer Service Operations Analyst for DSARs We ll look to you to respond to Data Subject Access Requests DSARs from customers promptly within in agreed timelines This is an opportunity to make a positive impact to our customers and colleagues as you deliver successful outcomes through investigating queries and by supporting business processes policies and procedures You ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role We re offering this role at senior analyst level What you ll do You ll be responsible for processing authorising and investigating all DSARs to defined key performance indicators and service level agreements You ll do so by accurately collecting the required information from customers and the business and you ll actively participate in initiatives to improve customer service processes and procedures You ll review manual or ineffective processes which could be automated or enhanced to enable the provision of an improved service You ll also analyse queries accurately and raise with the relevant parties without delay escalating where needed Maintaining a clear understanding of the needs of our customers and stakeholders you ll deliver the most appropriate and fit for purpose solution and review processing errors and customer complaints to identify trends and training needs You ll also Analyse DSAR requests and determine the scope of DSAR Access the completeness of data retrieved from bank data sources and define the scope of remedial work Understand our data architecture to determine which source must be approached and engage with stakeholders in the Privacy Hub to fulfil the requirements of DSARs Apply exemption on personal data in compliance with GDPR and the Data Protection Act 2018 Maintain an awareness of leadership tools and participate in activities to drive improvements Support the development of team performance and customer service by role modelling our core service behaviours and standards and adopting leadership tools and techniques The skills you ll need We re looking for someone with experience of dealing with GDPR particularly Data Subject Access Rights and a thorough understanding of GDPR and the Data Protection Act 2018 You ll also demonstrate An awareness of changes in trends policies and regulations applicable to your business An understanding of the industry and its customers An in-depth understanding of products processes and banking systems Hours 45 Job Posting Closing Date 14 10 2025

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