Account Manager

3 weeks ago

India Uplers Full time

Job Description Experience: 2+years Shift: 7 PM TO 4 AM Work from Home Roles and Responsibilities Successfully onboarding of clients and building strong relationships with clients to understand their needs and requirements to ensure customer satisfaction and retention. Becoming the internal expert on all things your clients. Serving as the primary point of contact between the client and us, scheduling and leading weekly meetings, managing ongoing communications, and more in collaboration with a campaign manager and other internal stakeholders as required. Ensuring delivery of and alignment to enable full documentation of clients brand guidelines, deliverables, rule sets, and more. Writing and continually optimizing and updating strategic plans, project roadmaps, content calendars, and other deliverables to ensure client buy-in and enable proper execution of client program initiatives. Initiating the work as required with the campaign manager and other internal stakeholders. Synthesizing analytics into ongoing audits and reports to inform changes in strategy and project roadmaps. Providing high-level scope to internal stakeholders for the purpose of brief creation, task assignment and prioritization, and execution and completion of creative assets and other project deliverables. Identifying and resolving churn risk as well as identifying appropriate upsell opportunities involving client program growth across email, SMS, push, and in-app messaging. Ensuring timely renewals of contracts and ongoing client retention. Identifying opportunities for cultivating clients to accept case studies, interviews, reviews, referrals, and industry articles. REQUIREMENTS: Bachelor's degree or equivalent experience. 2-3 years of experience working as either a brand-side email marketing manager (or similar role) or in a MarTech company or marketing agency role with prior/current responsibilities for strategy, retention, and client growth. Experience working with email service providers, marketing automation platforms, lifecycle marketing platforms, and/or customer data platforms. Exemplary communication skills, both written and oral, especially in a business setting. An ability to speak to both technical and non-technical audiences is a major plus. A strategic thinker who can rise to the occasion in championing success for their own teams and their external clients. Strong project management skills and the ability to adapt to constantly changing deadlines, priorities, and project requirements. Effective time management skills and the ability to manage multiple projects and clients simultaneously. Experience working with a fully remote team, including team members overseas. Experience working with email service providers, marketing automation platforms, lifecycle marketing platforms, and/or customer data platforms. Exemplary communication skills, both written and oral, especially in a business setting. An ability to speak to both technical and non-technical audiences is a major plus. A strategic thinker who can rise to the occasion in championing success for their own teams and their external clients. Strong project management skills and the ability to adapt to constantly changing deadlines, priorities, and project requirements. Effective time management skills and the ability to manage multiple projects and clients simultaneously. Experience working with a fully remote team, including team members overseas.

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