Field Collection Executive

3 weeks ago

Chennai India MARGADARSI CHIT FUND PRIVATE LIMITED Full time

Job Description Company Overview Margadarsi Chit Fund Pvt Ltd., a part of the renowned Ramoji Rao Group, is a leading financial services provider with over 62 years of experience. Known for its customer-centric approach, the company offers a wide range of financial solutions across four states with 118 branches and employs between 1,001-5,000 people. Headquartered in Hyderabad, Margadarsi Chit Fund is a trusted name in the financial services industry. Job Overview The Field Collection Executive position at Margadarsi Chit Fund Pvt Ltd. is a full-time, entry-level role based in Chennai. This position is ideal for freshers looking to kick-start their career in the financial services sector. The role primarily involves engaging with customers for debt collection and related financial transactions. Qualifications and Skills - Exemplary customer service skills with the ability to manage customer queries and maintain satisfaction. - Proficient problem-solving skills to handle disputes and negotiate settlements effectively with customers. - Capability in cash collection, ensuring that financial transactions are completed accurately and efficiently. - Prior experience or inclination towards debt collection and recovery processes to meet company objectives. - Strong payment follow-up skills, ensuring timely receipts and updating of customer payment statuses. - Field collection expertise, including the ability to travel to different client locations for transaction purposes. - Excellent communication skills, which are crucial for coordinating with clients and internal teams effectively. - Must possess a reliable and trustworthy demeanor to handle sensitive financial data and situations. Roles and Responsibilities - Conduct field visits to contact customers for the collection of outstanding amounts and manage debt recovery. - Maintain updated records of customer interactions, collections, and payment statuses. - Coordinate negotiations with customers to implement effective solutions and payment arrangements. - Provide superior customer service to address queries and ensure high levels of customer satisfaction. - Report all collection activities, issues, and feedback to management regularly for process improvements. - Collaborate with the team to achieve monthly and quarterly collection targets. - Utilize excellent communication skills to resolve issues and manage customer relationships professionally. - Adhere to company policies and legal regulations pertaining to financial transactions and debt collection. Contact HR For further inquiries regarding the Field Collection Executive position, please reach out to the HR department of Margadarsi Chits Pvt Ltd. Ph: 9790098461

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