Only 24h Left: Sr Data Center Operations Engineer

Company DescriptionIt all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500xc2xae Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone What you get to do in this role Oversee the day-to-day operations of data centres ensuring the smooth functioning of critical infrastructure Capacity deployment and space utilisation Budgets material procurement and maintaining facility stock General operational uptime maintenance scheduling Vendor management Builds and deployments Strategic global projects Cross organizational collaboration Developing documenting and evangelizing a catalogue of standards and best practices for data centre operations Key Responsibilities Available for 24 7 support as needed All interested candidates must be willing to work during off-hours for scheduled maintenance emergencies and on-call situations Troubleshooting of facility and rack-level events within internal Service-Level Agreements SLAs Hands-on experience in hardware break-fix with servers and network appliances Perform root cause analysis of equipment failures Ensure all safety procedures are adhered to while performing work Fully comply with all physical security procedures and policies Perform regular audits as required Extensive experience in installing monitoring and maintaining data center IT equipment Experience in managing vendors in a data centre environment Coordinating with the onsite delivery and shipping of all equipment QualificationsTo be successful in this role you have Basic Qualification Bachelor s Degree in Computer Science Engineering or a related IT field along with relevant certifications and or equivalent professional experience 3 years of experience in data centre operations and or facility operations with a record of increasing role responsibility Responsible for the installation of pre-integrated racks individual servers and network appliances including stacking wiring and cable management Working knowledge of networking server architecture and hardware Strong focus on process orientation and experience in developing processes Strong analytical skills with the ability to multi-task several issues Open to travel domestically and internationally Proven ability to function independently in ambiguous situations with a record of success Excellent communication customer focus problem-solving conflict management time management and interpersonal skills required Dedicated to ongoing professional development skill enhancement and fulfilling all necessary on-the-job training requirements PREFERRED QUALIFICATIONS Experience in building new data center sites Taking ownership of all the ongoing responsibilities in the Data Centre Excellent General documentation skills with particular emphasis on technical processes and standards Proven ability to work with cross-functional teams in highly technical multi-disciplined projects Technical understanding of data centre facilities and infrastructure including power HVAC structured cabling rack management and security is a plus Knowledge and experience in ITIL process methodologies CCNA CompTIA Hardware is a plus Experience with CISCO Juniper and other commodity networking devices JV20Not sure if you meet every qualification We still encourage you to apply We value inclusivity welcoming candidates from diverse backgrounds including non-traditional paths Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work Equal Opportunity EmployerServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements AccommodationsWe strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune xc2xa92024 Fortune Media IP Limited All rights reserved Used under license