International Customer Support Executive

2 weeks ago

Pune, India Spes Manning Full time

Job Description We are seeking enthusiastic and customer-focused professionals for the International Customer Support Executive role. You will handle voice-based interactions with international customers, resolving queries, offering product/service support, and ensuring excellent customer satisfaction. This role requires excellent English communication, a neutral accent, and the ability to work in a 24x7 environment. Roles and Responsibilities: - Handle inbound and outbound voice calls from international customers (US/UK/AU regions). - Resolve customer issues efficiently, related to products, billing, orders, or services. - Provide accurate information and effective solutions within defined timelines. - Document all customer interactions meticulously in the CRM system. Required Skills: - Excellent English communication (spoken and comprehension). - Neutral accent and clear pronunciation. - Strong active listening and empathy in customer interactions. - Typing speed of 30-40 WPM with accuracy. - Familiarity with CRM tools (Salesforce, Freshdesk, etc.) is a plus. - Ability to work night shifts and weekends if needed. QUALIFICATION: - 12th pass / Graduate (any stream).

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