Customer Relationship Executive

3 days ago


Panchkula, India Jones Lang Lasalle Property Consultants Full time

Job Description Roles and Responsibilities: - Act as the face of JLL at the client site and maintain strong guest and tenant relationships. - Coordinate with departments to ensure excellent customer experience and collect feedback post service requests or complaints. - Maintain a professional, hospitable appearance at all times. - Take complete ownership of requests or complaints and ensure resolution within TAT. - Conduct regular rounds of the premises and report observations or issues. - Perform timely customer feedback surveys and share results with clients and management. - Respond to emergencies per JLL policies and coordinate with authorities if required. - Follow and be familiar with lost and found procedures. - Attend training programs at the site or JLL office when nominated. - Monitor emails for priority tasks and address concerns promptly. - Handle incoming client calls and emails professionally. - Ensure proper closure of complaints and communicate effectively with stakeholders. - Assist with documentation such as inventory records, complaint trackers, dashboards, MMR, and DMR. - Maintain and update the shift handover/takeover register for task continuity. - Manage and support event execution, maintenance, and guest handling activities.



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