IT Technical support Lead

24 hours ago

Delhi, India Movate Full time

IT Technical Lead – Global Client Services
Location:

Hyderabad
Experience Required:

5 to 10 years in IT Team Leadership (macOS mandatory)
We are seeking a

highly motivated and experienced IT Technical Lead

to head our

Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing

24/7 global remote IT support . You will be responsible for ensuring seamless support delivery, driving operational excellence, and fostering strong client relationships across our global workforce.
Key Responsibilities
Lead and manage a team of 10 Client Service Technicians providing

round-the-clock global IT support , ensuring consistent high performance and continuous skill development.
Oversee daily operations including

incident management, escalations, and workflow optimization .
Collaborate with Client Service Engineers and cross-functional IT teams to enhance service quality and improve support processes.
Provide expert troubleshooting for

employee accounts, access management, endpoint (macOS/Linux/Windows) issues, hardware, applications, and VPN/network connectivity .
Utilize

ServiceNow, Slack, and Google Workspace

to manage operations, track incidents, and monitor team performance.
Build and maintain

performance dashboards , analyze key metrics, and present insights to stakeholders.
Prepare and deliver

weekly/monthly reports and presentations

highlighting team performance, service achievements, and improvement plans.
Cultivate strong

stakeholder relationships , ensuring client satisfaction and proactive issue resolution.
Partner with SMEs and internal IT teams to develop and maintain

knowledge base documentation

for team processes and end-user support.
Required Skills & Expertise
Technical Expertise
Active Directory & Google Workspace: Account and access management
macOS (mandatory) , Linux & Windows: Endpoint troubleshooting (OS, applications, hardware)
Networking & VPN: Connectivity and VPN issue resolution
ServiceNow: Incident tracking and reporting
Slack & Google Workspace: Team collaboration and productivity tools
Dashboarding & Reporting: Metrics creation, analysis, and presentation
Knowledge Management: Documentation of processes and technical guides
Leadership & Operational Skills
Proven ability to

lead and develop a 24/7 global IT support team (10+ members)
Strong experience in

operational excellence, workflow optimization, and escalation management
Excellent

stakeholder and client relationship management
Proficiency in

performance reporting and data-driven decision making
Strategic resourcing and team capability development
Eligibility Criteria
3–5 years

of proven experience

managing an IT Support/Client Services team
Demonstrated leadership in

global, round-the-clock IT operations
Strong communication, stakeholder engagement, and problem-solving skills
Hands-on macOS support experience is mandatory

  • TECHNICAL SUPPORT LEAD

    5 days ago

    Delhi, India Startologic Technologies Full time

    Job Summary: Startologic Technologies is seeking a proactive, technically skilled, and client-focused Technical Support Lead to join our team of excellence. If you're passionate about delivering top quality support and ready to take on dynamic challenges in the electronic security field, this is the opportunity for you. As a key player in our team, you will...

  • Technical Lead

    22 hours ago

    Delhi, India Green HR Solutions Full time

    Hiring for USA based MNC,We are seeking an experienced and hands-on Technical Lead to guide the design, development, and delivery of software solutions. The role involves overseeing technical teams, ensuring code quality, and aligning technology decisions with business goals. The ideal candidate has deep technical expertise, leadership skills, and the...

  • Technical Lead

    3 weeks ago

    Delhi, Delhi, India Xanika Infotech Full time

    Job Description :The Senior Technical Lead Full Stack Development is responsible for driving end-to-end technical execution of software projects across diverse technology stacks. The role combines strong technical expertise with leadership, architectural decision-making, task management, client interaction, and presales support. This is a hands-on leadership...

  • Technical lead

    3 weeks ago

    Delhi, Delhi, India Talent Socio Full time

    About the Role :We are seeking an experienced and hands-on Technical Lead to guide the design, development, and delivery of complex software solutions. As a key member of our engineering leadership team, you will provide technical direction, mentor team members, and drive the successful execution of product roadmaps.This is a dual role: youll combine strong...

  • Technical Lead

    2 weeks ago

    Delhi, Delhi, India RAKT Innovation Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We're looking for an experienced Tech lead who values teamwork, innovation, and a supportive work environment.Job type: Full time (9 am - 6 pm IST)Responsibilities:1. Performance Optimization:Monitor application performance and optimize bottlenecks in the system.Implement caching, database optimization, and other techniques to improve the speed and...

  • Technical Lead

    5 days ago

    Delhi, India RAKT Innovation Full time

    We're looking for an experienced Tech lead who values teamwork, innovation, and a supportive work environment. Job type: Full time (9 am - 6 pm IST) Responsibilities: 1. Performance Optimization: Monitor application performance and optimize bottlenecks in the system. Implement caching, database optimization, and other techniques to improve the speed and...

  • Technical Lead

    1 week ago

    Delhi, India HCLTech Full time

    About the CompanyThe Technical Lead will be responsible for leading a team of developers and overseeing the design, development, and implementation of .net, angular, and SQL Server based solutions. The role involves providing technical guidance, ensuring code quality, and driving innovation in line with project requirements.About the RoleThe Technical Lead...

  • Technical Support Specialist

    3 weeks ago

    Delhi, Delhi, India Kinco Automation Full time

    About the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...

  • Technical Support Specialist

    2 weeks ago

    Delhi, Delhi, India Kinco Automation Full time

    About the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...

  • Technical Support Services

    27 minutes ago

    Delhi, Delhi, India USP POLYMERS LLP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionFounded in 2017, USP Polymers LLP has established itself as a leading supplier in the Thermoplastic Elastomers industry. We specialise in high-quality products including Thermoplastic Elastomer (TPE), Thermoplastic Vulcanizate (TPV), Silicone Masterbatches, and Impact Modifiers. We source materials globally from top manufacturers to ensure...