Principal Consultant, Production Support

Genpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI Inviting applications for the role of Principal Consultant Production Support Python Unix SQL In this role you will be responsible for coding testing and delivering high quality deliverables and should be willing to learn new technologies Responsibilities You will spend considerable time on production management inclusive Of incident and problem management capacity management monitoring event management change management and plant hygiene Troubleshooting issues across the entire technology stack hardware software application and network Participating in on-call rotation and periodic conference calls with other specialists from other time zones Proactively identifying and addressing system reliability risks Working closely with development teams to design build and maintain systems from a reliability stability and resiliency perspective Identifying and driving opportunities to improve automation for our platforms scope and create automation for deployment management and visibility of our services Representing the RPE organization in design reviews and operational readiness exercises for new and existing products services Qualifications we seek in you Minimum Qualifications BE B Tech MCA Excellent written and verbal communication skills Preferred Qualifications Skills Demonstrated ability to troubleshoot problems and debug to identify root cause on large-scale distributed applications across multiple layers i e software Infrastructure and database Strong scripting skills like Perl Python or UNIX shell Hands on experience on enterprise tools such as Prometheus Grafana Splunk Apice Hands-on experience of UND Linux system support and Cloud based services Experience with Ansible GitHub or any automation configuration release management tools Automation-related experience is particularly valued using scripting languages such as python bash Perl ruby One higher level language is desired Awareness of and ability to reason about modern software and systems architectures Including load-balancing databases queuing caching distributed systems failure modes micro services Cloud etc Creating stored procedures and optimizing SOL in Sybase or DB2 Experience of Azure Networks Service Bus Azure virtual Machines and Azure SQL will be an advantage Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation For more information visit www genpact com Follow us on Twitter Facebook LinkedIn and YouTube Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training