Customer Solutions Engineer

3 days ago

India Sapaad Full time
Job Description

WHO WE ARE

Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry. Our flagship product, also named Sapaad, has achieved remarkable success over the past decade, empowering thousands of F&B businesses across 40+ countrieswith many more coming onboard each day.

Driven by a passionate team of developers, designers, and product experts, Sapaad is constantly evolvingintroducing innovative, industry-defining features that set the benchmark for F&B tech. Headquartered in Singapore, with offices across five countries, Sapaad is backed by seasoned technology veterans with deep expertise in web, mobility, and e-commerce.

We are now excited to bring Sapaad to the Indian restaurant industry, helping restaurants streamline operations, delight customers, and scale their business with confidence.

JOB OVERVIEW

Were looking for a Customer Solutions Engineer to serve as the bridge between our customers and our products. This role is perfect for fresh graduates or early-career professionals (02 years of experience) who are eager to learn, grow, and gain hands-on skills in customer success within a fast-paced SaaS environment.

In this full-time role, youll combine technical knowledge with strong interpersonal skills to help customers maximize the value of Sapaad. Youll support users through email, phone, live chat, or in-person interactions, while also acting as a product ambassador, educating and guiding customers to use our software confidently.

If you enjoy working at the intersection of technology and customer success, love solving problems, and want to make a tangible impact in a product-driven company, this is the role for you.

Why join Sapaad:

Work on a global SaaS product trusted by thousands of restaurants

Engage directly with customers to drive success and satisfaction

Collaborate with a fast-paced, innovative team of developers and designers

Gain exposure to deployments, onboarding, and customer training

Grow your career in a dynamic, product-driven environment

WHAT YOU&aposLL DO

- Develop a deep understanding of Sapaads software products
- Engage with users through phone, email, or chat to resolve issues efficiently
- Take full ownership of customer tickets and ensure timely resolution, collaborating with engineering when needed
- Be the voice of the customer inside the organization report issues and provide insights on root causes
- Deliver professional, clear, and user-friendly communication
- Conduct customer training sessions, webinars, and onboarding programs
- Assist with deployments remotely and on-site as needed
- Provide exceptional support that turns satisfied users into brand ambassadors

YOU&aposRE A STRONG FIT IF YOU HAVE

- Excellent English communication skills (written and verbal), plus proficiency in at least one regional Indian language (Hindi, Tamil, Telugu, Kannada, Bengali, etc.)
- Strong interpersonal and people skills youll often be the first point of contact for customers
- Patience, empathy, and tenacity in resolving customer challenges
- A strong sense of ownership and accountability
- Passion for technology, problem-solving, and delivering great user experiences

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