Solutions Engineer

4 weeks ago

India VWO Full time
Job Description

Pre-sales/Product Consultant supports sales productivity and deal flow by securing the technical close in complex solutions within an assigned market segment and geographic region. The Product consultant works largely in a presales capacity but is also expected to help existing customers learn about the products through regular consultation around their use cases. You are expected to help in a postsales capacity by helping customers adopting the VWO product for higher retention. You would provide pre-sales support contributing to the successful conversion of prospects during the PoCs to customers and engages customers to drive product adoption.

As a Pre-sales/Product Consultant / Sr. Product Consultant - EMEA , you

- Provide pre-sales support for the deals worked on by the Regional Sales teams
- Provide post-sales consultation to the existing customers as per their needs/use cases and helps customers adopting the VWO product for higher retention
- This role requires a working knowledge of web applications, HTML, JavaScript, and CSS (mandate)
- Working knowledge of backend languages and mobile apps is definitely a huge plus
- Arrive at a solution for prospects/existing clients using existing features in the platform and also propose enhancements required to win business
- Experience in responding to RFP and RFIs
- Would be interfacing with prospects/existing clients via phone, email, chat and face-to-face and web meetings needs to have strong communication skills and the ability to interact with International clients
- This is a regional role, the candidate needs to be flexible to support the time zone assigned to him/her
- The candidate will have to work directly with the Sales team and cross-functionally with support/engineering/product/marketing/customer success teams
- The candidate needs to maintain clear and detailed documentation and use effectively our CRM (SFDC) to log cases
- This is a critical role for the regional sales units, a high level of pro-activeness and accountability is required
- The candidate will also be expected to gain, document, and share knowledge related to the scenarios faced and coach Sales team members to preempt roadblocks during the Sales/Consultation process. His/her inputs will be required to coach the team and create collaterals. The candidate might be required to go through certifications/quality checks at different stages
- The role will be performance-based and will have targets that will be mapped progressively
- The candidate will be expected to constantly enhance their knowledge via internal and external channels and also maintain an up to date awareness about the competitive landscape
- Communicate daily with sales staff regarding sales activities and tactics
- Provide proactive support to customers and prospect
- Should be open for all the time zones assigned to him/her

Desired Skills & Experience

- Minimum three years of sales engineering experience in customer-facing roles in a business-to-business, large/strategic customer segment
- Experience with web applications, HTML, JavaScript, and CSS (mandatory)
- Experience of working in a metric-driven environment and hands-on experience of dealing with international clients

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